Next Chapter Estate Agents - Brentwood Reviews Summary

Customer Service

Pros:

• "Everyone is very helpful, polite and enthusiastic especially Hayley who kept pushing things along and chasing relentlessly."
• "All of the staff are friendly, professional, and most importantly reachable."
• "Their professional yet friendly support has been really appreciated and made what can be a difficult and stressful experience go as smoothly as possible."
• "They were simply excellent. I was kept informed throughout the purchase - Kelly was amazing - nothing was too much trouble for all their staff and most importantly they were honest!"
• "Great fees. Great service. Great people."
• "We have had a very positive experience with Next Chapter despite the other parties being extremely difficult to deal with."
• "Absolutely fantastic team. Cannot thank them enough for the smooth quick sale of my property."

Cons:

• "We had an initial hiccup when we had our offer accepted and were asked to pay a holding deposit (a new initiative?!) which was non-refundable."
• "The rival agents were disinterested and unhelpful at times with a lack of viewings and an abundance of false promises."
• "As desperation started to creep in with us and as time starting to run out, we employed the services of another larger Estate Agent."

Communication

Pros:

• "Kelly who helped with the post sale communication between parties and solicitors was AMAZING!"
• "Basically they have a great team, great communication, great customer service and attention to detail and most importantly they deliver what they say they can."
• "Their level of communication is great - be it on Slack or over the phone."
• "Communication was excellent throughout the whole process even if just ringing to let us know there was no further news."
• "Communication, effort and advice from the team is outstanding and they do what they say they will."
• "Their communication was brilliant, which was of a standard I've never experienced with any other estate agents."
• "The level of communication has certainly made the whole process of selling our property extremely easier."

Cons:

• "Following our sale, there were delays which were outside of Next Chapter's control; Hayley's communication throughout was outstanding - again, nothing was too much trouble."

Professionalism

Pros:

• "The team at Next Chapter provided a thoroughly professional service, they were very proactive in marketing and selling our house."
• "Amir and his team are professional, efficient, proactive."
• "The Next Chapter team have been excellent from start to finish!"
• "Each viewing was accompanied by a well presented, knowledgable, trustworthy and amiable associate of the company."
• "I have found them very straightforward, friendly, extremely efficient and professional but, most importantly, they have integrity."
• "Throughout the whole process they were not only fantastic support, it was never too much hassle for them to move along the buyer and also chase up the solicitors for us, they were also amazingly professionally and friendly."
• "The team were super friendly, helpful and efficient to deal with and were always very prompt in getting back to me."

Cons:

• "Our house not selling was no fault of Next Chapter, it just didn't happen this time around."