Keith Ashton Estate Agents Brentwood Reviews Summary

Customer Service

Pros:

• "I found all of the team to be more than helpful. They kept me informed throughout the process and made my moving experience easy."
• "I also have to mention Hayley the sales progress agent, she was so easy to talk to and anything I queried was answered literally straight away."
• "Both Helen and Jackie went above and beyond to help the purchase of our house go smoothly."
• "All at Keith Ashton have been great at preparing us for selling, they did a really good job with viewings and the communication was good."
• "We switched to Keith Ashton after a pretty disastrous experience with Haart, and were shocked at how much better the customer service was!"
• "Professional, proactive, high energy service."
• "The staff are extremely friendly and so helpful."

Cons:

• "Very poor property maintenance side.. every job is a fail… nothing gets finished…."
• "Communication from the office if very bad, never replay to emails and unable to get things done !!"
• "They are utterly unprofessional and couldn't care less about their tenants."
• "I am so disappointed and would not recommend."
• "She never called him back."
• "The worst agency ever- their standard of 'acceptable' conditions were completely not acceptable."
• "Whenever you call to enquire, they just say 'we will come back to you' and they NEVER call back."

Professionalism

Pros:

• "I received an excellent standard of service, care & professionalism, throughout my dealings with Keith Ashton, as a purchaser through them."
• "Helen and Jackie were always very friendly and professional on every occasion we spoke with them."
• "I’ve always dealt with Nicki and Jayne and they are both really lovely ladies."
• "I can’t thank the team at KA enough for all the work they put in the last 6 months and for putting up with my stressing!"
• "I have found them both professional and also easy to work with."
• "They were both professional and hardworking, which meant that we felt completely at ease knowing they had everything covered."
• "Keith Ashton is a rare experience of competency and professionalism."

Cons:

• "Keith Ashton are by far the worse estate agent I have had to deal with and I've dealt with a few."
• "So from then they ignored me, they stop responding to my queries and found every reason to take my deposit."
• "Absolutely disgusting estate agents, no communication skills at all."
• "I think they are very unprofessional when it comes to renting."
• "Would never bother with them again."
• "The Contractors they use are terrible, use just about anyone they can find…."
• "When questioned on all my things missing they were so dismissive and completely disowned any responsibility."

Support & Guidance

Pros:

• "It’s our first time selling and we felt well guided and reassured by him."
• "On the bid being accepted it was passed to Hayley who liaised with both parties solicitors one of whom was quite demanding."
• "Throughout the process the gents in the office kept us fully briefed and made us aware of any difficulties that arose."
• "I would highly recommend to anyone who is looking to buy or rent for the first time like I was."
• "It makes a really big difference when an agent has a dedicated after sales service and Hayley does an excellent job, I can't thank her enough!"
• "Hayley in particular couldn’t have been more helpful."
• "Hayley pulled all sides together and really kept us upbeat."

Cons:

• "Never again. If I could score them zero, I would 😑"
• "I then didn't hear anything at all, assumed all was ok, checked rightmove found out the house i was buying price had been lowered to below the offer that i put in!!!!"
• "Super expensive and couldn't care less."
• "I would actively discourage anyone to chose them."
• "I have nothing but praise for the professionalism and excellent service that I have received from the Keith Ashton sales team."
• "I would like to give a special thanks to Hayley Steele as she was so helpful towards the final stages of our move and really sped things up."
• "Hayley's after sales service has been absolutely amazing! She's always been available and worked so hard getting updates and keeping me up-to-date with what was going on."