Hawk Cycles Cradley Reviews Summary

Customer Service

Pros:

• "Very professional, friendly and helpful service."
• "Outstanding service from genuinely nice and helpful people."
• "I don't remember the last time I received customer service like that at Hawk Cycles."
• "Rich served us and our 4 year old granddaughter. He was brilliant! He has a real knack with kids and was happy to let her ride round and round on three models."
• "Visited the store and was very happy with how helpful and knowledgable the staff were."
• "Very friendly and helpful staff.Let my 4 year old test ride a scooter to see which one he wanted off Santa,then let him carry on riding it,while my Husband paid for it,and quickly took it to the car."
• "Staff were really helpful from there moment we approached them, no hard sell, but tried to find a bike which suited our needs and specifications."

Cons:

• "Everytime I take it here have to take it back. Especially with monkeys working in the back on the bikes dunno what they're doing some of them."
• "Shop not flexible on their prices on bikes and accessories."
• "Lower end of the bike retail establishments. More of a 'pile en high & sell em cheap' sort of place."
• "I hate to be the one with a disappointing review, when all the rest of the reviews are great, we came to the store on Sunday 23rd... and the staff member on desk just didn't feel like he wanted to be there."
• "It's your standard bike store. Honestly, they didn't have what I was looking for and they seemed over priced."
• "Dishonest an unloyal thieves."
• "The man was very rude."

Product Range and Quality

Pros:

• "The store is well stocked with bikes of all shapes and sizes, plenty of spares and accessories too, all at very reasonable prices."
• "They have a fantastic range of bikes and accessories."
• "Came away with a great bike, serviced and safety checked and all the accessories I need."
• "Great range of bikes in store as always."
• "Great range of bicycles, brought my son a new mountain bike the guys in store couldn't have been more helpful."
• "I've never seen such an extensive range in a bike shop."
• "Great choice of bikes. Very friendly and helpful staff. Very knowledgeable."

Cons:

• "Unfortunately they didn't have one in stock."
• "One repair they did was for a bottom bracket... Bought another bike. Back wheel was not quick release but a cheap concoction of bearings and low grade parts."
• "Great looking shop. Just a shame none of the staff new anything about bike parts, apart from how the till worked."
• "Recommended this shop to a friend to browse for a bike but he was refused entry to look because he has a disability that prevents him wearing a mask will not use this place again."
• "Assistant manager at Coventry has serious attitude towards foreign people as witnessed this morning he says it’s a language barrier."
• "I highly discourage anyone from this company."
• "Assistant manager at Coventry has serious attitude towards foreign people as witnessed this morning he says it’s a language barrier."

Service and Support

Pros:

• "Ordered a bike online and before I closed the laptop someone rang and asked when would I like to collect it."
• "Great customer service was unable to collect my son's bike the day before his birthday so Hawk cycles offered to deliver to my door as goodwill highly recommend."
• "Very knowledgeable and great advice given while helping my 5 year old choose a bike."
• "I would like to congratulate Hawk Cycles (Cradley Heath) on their after sales service which goes well beyond that expected from a reputable company."
• "Ordered online and collected from store. Service and communication was excellent; bike is good quality and was assembled and prepared well in store."
• "Wonderful staff I'm a wheelchair user and they fixed my wheelchair no problem quick and easy service very polite and courteous staff couldn't recommend better anywhere else."
• "The service from Matt and his team was excellent."