"Ashley Burdon... Excellent presentation and all round customer service."
"Excellent customer service from the minute you walk through the door, not pushy."
"Service went nicely, everyone was smiley and positive."
"A really good experience with Mercedes Benz York."
Cons:
"Would give it 0 stars if I could. Insanely poor customer service and and scammy behaviour."
"Service manager tried to suggest that there was wear on the tyres despite them all having been fitted only 3 days previously."
"Poor customer service communication, not from person who was dealing with me but the fact even she had no answers for me."
"Avoid the service department at this garage! They are a disgrace."
"Costumer service is appalling, not once did they call me whilst my car was with them, had to chase them up 4 times for updates, over 10 days, to be given vague info, timings and costs."
"Absolutely appalling customer service! If I could score you zero stars I would."
"This is the worst experience that I’ve had as a Motability customer in over 10 years with a service department."
Staff and Management
Pros:
"The staff were pleasant and made me feel at ease about any queries I had."
"We were welcomed by the friendly staff, who made us feel comfortable."
"Exceptional service from Julia who was friendly, professional, extremely helpful and knowledgeable."
"The staff and management at Mercedes York have been extremely helpful from the minute we walked into to the showroom."
"The dealership as a whole was a friendly place to be and everybody we spoke to, from reception to service were professional and pleasant."
"Always professional, always has a smile on their face and nothing is too much."
"Gary Scarlett, who was very friendly, helpful, not pushy and knowledgeable."
Cons:
"As I write this review I am still in shock and disbelief at the appalling attitude of the service manager at JCT600 Mercedes York."
"I called JCT 600 York on Monday on my way back home to try and sort the situation also telling the person in service how upset I was about the service I had encountered and was met with a totally disinterested arrogant dismissive attitude."
"15 months later, 5 visits, many ignored phone calls and emails, i am still waiting for a reply to my disappointment."
"They lack basic communication skills. I have an ongoing problem and issues with a repair which took them 8 Months to diagnose."
"Had a shocking experience at Merc of Leeds with rude, arrogant, deceitful staff and management."
"Terrible customer service and incompetent staff."
"This Mercedes dealership has got to be the worst I have visited, My husband purchased a 103k AMG estate car last November it had the SOS chip missing and was informed our nearest dealership would contact us, after waiting nearly 8 months we contacted them to find out what the delay was?"
Buying Experience
Pros:
"Buying my Mercedes through JCT600 in York was an easy, clear and very polite experience."
"I have been to 'many' car traders to choose the right car... York had the car i wanted, I tried it, I bought it. No fuss, no pressure. Simples!!!"
"Joanne detailed what her team had done with the car and that was that. All round top service from start to finish."
"They guided us through the whole process in a very efficient and professional manner."
"Natassia was great to deal with and definitely the most straightforward car buying experience I’ve had."
"Hassle free sell-back of low mileage Mercedes 220d at a good price."
"This was probably the easiest car purchase I have ever made."