Royal Preston Hospital Reviews Summary

Staff Performance

Pros:

• "The staff is Resus were wonderful and gave her great care with respect and dignity."
• "Many many thanks especially to ward 4 who showed me and the others on 4/12 immense kindness and care."
• "The staff were all brilliant, friendly and caring."
• "The staff are amazing, they work so hard and support each other so much."
• "Everything moved along quickly and within the week I'd gone from having excruciating pain to having my gallbladder removed."
• "Social distancing procedures are continuous throughout the hospital."
• "From A&E to the surgical assessment unit, I received exceptional care."

Cons:

• "This hospital is very dangerous to patients, essential psychiatric assessments are not carried out."
• "Nobody ever even answers PHONE on THIS WARD, considering most patients are more critically Ill."
• "Some heavy guy is extremely rude."
• "Nurse Raphael from urgent care, consultant room 3, you are one of if not the worst member of hospital staff I have come across."
• "Absolutely disgusted with the service, attitude of the staff, facilities, treatments and parking that I have received from this hospital."
• "First time at this hospital, so far a wait of 5 hours in A and E with/for disabled mum just to see triage!"
• "I was faced with a receptionist there who was only able to speak in ‘I’m not listening to you and can only repeat what I’ve just said’ mode."

Facility Conditions

Pros:

• "The hospital is clean, the staff helpful and always professional."
• "Royal Preston Hospital is extremely Covid-19 friendly."
• "The various departments we have both experienced, (including various wards), are clean, welcoming & very comfortable indeed."
• "Good social distancing measures in place in the radiology waiting room."
• "The hospital was super clean and all staff from cleaners to surgeons were amazing."
• "Salon facilities, room = 10"
• "Overall cleaning = 10"

Cons:

• "Overly bright child's waiting room with mutiple unprotected plug sockets."
• "Walls, nasty although not necessarily unclean, just depressing and in disrepair."
• "Whilst waiting in A and E there were old blood splatters on the floor, and another patient had fallen."
• "The only thing I didn't like was the food and the fact its so cold on the ward."
• "It's difficult to park it's a nightmare, one way system."
• "Windows, ancient and again, nasty."
• "How about dirty roof tiles, not just a little bit stained by age, actually dirty!"

Communication & Care

Pros:

• "I thank them from the bottom of my heart to the medical team that evening that they had the professional tact of treating a patient against his will, they saw the seriousness of the disease and they acted calmly, with empathy, with compassion, but especially with professionalism."
• "All of the staff were a credit to the hospital, thanks for making a potentially traumatic experience so much more relaxed."
• "She was an absolute star and was so helpful and reassured us along the way."
• "FIVE STARS TO SARAH in the FRACTURE CLINIC."
• "First class! Staff all took time to listen A&e wonderful kept me fully informed of what happening and why."
• "The doctors and nurses that I saw treated me with the utmost care, dignity and respect."
• "We were treated with kindness dignity and humour."

Cons:

• "I am currently at the hospital with my child (6)... Haven’t even given him a bed because he hasn’t been assessed it’s a joke!"
• "Some of the staff are very nice and helpful when ringing for information or updates about my mum's health, but others are particularly nasty and stern and unhelpful."
• "I argued with this as I'M STILL HALF BLIND and they told me to see an optician."
• "She was met with disdain, tutting and shrugging of shoulders, one particular member of staff mum described her as Chinese stood in front of her with arms folded and an aggressive manner and told her to get on with it."
• "Poor understanding and communication between A&E Staff and reception."
• "As for gelling up between patients, the offended look you get when you point out that the nurse/orderly/doctor touches the patient without gelling.... 4 hours, not a good experience."
• "I could not cope any longer and went to reception and asked for a taxi to be booked for me to go home."