"Generous portions of delicious home cooked quality food."
"The food was tasty and of a decent size as well as from a varied and eclectic collection."
Cons:
"The food was so cheap and inedible!"
"The ingredients were cheap and had been overcooked to the point they were burnt."
"Rude staff, PLASTIC IN THE BOLOGNESE which my sister chewed on and found in her mouth."
"Food was poor.. my cottage pie was just a large amount of potatoes.. with hardly any meat.. was poor value and quality for a high price."
"Awful food, the pizza tasted frozen."
"Very poor quality food. Chips were not nice and the fish was mainly just batter and tasted mushy."
"The waffle was close to inedible, tough and in places burnt."
Service
Pros:
"Staff best polite and helpful and ice-cream was tasty."
"Staff were very friendly and professional."
"Employees were very friendly."
"The staff are friendly and welcoming."
"Fantastic and friendly staff in a lovely place."
"The staff were super helpful and gave me the coffee for free. I am very grateful and can't think of another place that would do the same. Great staff and fantastic coffee."
"We were met with a friendly welcome. Nothing was too much trouble for any Staff member."
Cons:
"the staff turned rude and abusive."
"Customer service was appalling, when asked if there were any vegan options they were clueless & dismissive."
"Terrible system of ordering at an unorganised counter, and then having staff walk around trying to figure out who ordered what."
"Service however was exceptionally rude, including from who appeared to be the manager."
"The service was very slow, waiters and waitresses had a distinct lack of interest."
"Would not recommend this place if you have any food allergies, manager was very rude."
"No apology for the delay, and the fact we had to keep reminding them didn't help."
Cleanliness
Pros:
"Very clean 👍"
"Friendly and helpful staff and they clean tables very quickly of empties as well as thoroughly cleaning with antibac spray."
"The place is spotlessly clean."
"A typical café on the sea front with clear views of the sea and Clock Tower. Slightly tired interior but perfectly clean and tidy."
Cons:
"Inside was very dirty."
"The final turn off was the disgusting unclean toilets, no toilet paper, no cleaning schedule to be seen - ugh!!"
"The tables were dirty."
"There was only one toilet in use and that was grim and had an open topped sanitary towel bin."
"The one working toilet was very dirty at only 11am."
"The final turn off was the disgusting unclean toilets."
"If you’re going to clean out the ice cream trays, perhaps said person could use a clean cloth and not the dirty blue one he grabbed off the side!"
Atmosphere
Pros:
"Beautiful area and decorations."
"Very child friendly lots of seating inside and out with great views."
"Lunch at the coast on a sunny day. Lovely!"
"A really lovely place to visit in Herne Bay on the sea front."
"Visited the Bandstand Makcaris today, live music and great atmosphere, friendly staff and quick service, sunshine helped."
"Fabulous cafe with courtyard at the rear ... Sat and listened to Geoff Dean The Crooner with cups of tea and a massive slice of the tastiest cake... Bliss ... Stayed a lot longer than would normally as it was a great atmosphere."
"An excellent cafe right on the seafront sheltered in the bandstand."
Cons:
"Went here because we used to come here often. Very dissapointed...change is not always for the good."
"The dining experience is distroyed by the waiters constantly shouting out table numbers as they have no clear order system!"
"Biggest problem is there is just no atmosphere or personality, a real shame."
"The staff carried on like Covid / masks didn’t exist!"