Address: Gypsies' Ln, Bodham, Holt NR25 6QJ, United Kingdom
Phone: +441263588160
Rating: 4.8
based on 107 reviews.
Customer Service
Pros:
"Simon was brilliant from the initial visit and test drive to collecting the car."
"Jacob gave us as much time as we needed to get used to the new car."
"Paul Moore was brilliant helping us sort all the paperwork out."
"James Worboys at Crayford and Abbs, nothing is too much trouble."
"Jacob Stares was exceptionally helpful, friendly and informative."
"Jacob was extremely helpful all the way through, from the initial test drive to sorting out the MG App."
"Simon at the dealership was excellent. He carefully explained the features of the car."
"The service from James was outstanding and can't be faulted."
Cons:
"We have had to chase them up over various issues we have had with our car."
"Since then car has broken down twice, been to garage nothing they can do which is not helpful."
"I’d even rang twice and spoke to salesman who sold me the car, who said I’ve no idea and was not helpful or friendly."
"Before buying car was told windscreen would be repaired before I picked up, I’ve now just had to have windscreen repaired as had not been repaired."
"The final outcome was that our initial Purchase Order for an MG ZS EV eventually evolved into the handover of an MG4 EV."
"Car went in for a service and an engine fault. Said the engine had been stripped apart three times and couldn’t find a fault."
"Not impressed traded the car back into and lost £4500 in one year on the car."
"They then sold the car at an auction. Guess they didn’t trust the repairs either."
Sales Experience
Pros:
"I was happy to travel an extra 60 miles to buy my car here based on the service over the phone."
"Jacob has been great at keeping me updated all the way through the process of buying the new car."
"Jacob provided us with first-class service, from the outset in identifying what our needs were."
"Paul Moore, absolute top fella and very professional. Possibly the best buying experience I have had."
"Jacob, the sales rep was very knowledgeable and helpful and made the purchase of our MG4 a painless one."
"Paul was always ready to answer our queries, nothing was too much trouble."
"A massive thank you to Jacob Stares for all of his help and professionalism in finding us our new car."
"We were sold our new ZS by Dave Clarke and could not have been dealt with in a more professional and friendly manner."
Cons:
"Tad over friendly I would say, never been greeted with a kiss when I was picking up new car."
"Jacob sent us online videos to give us an overview of the various models and features."
"Jacob sent us e-brochures to provide in-depth information on the models; also useful to arrange insurance on a very new model, then unknown to insurers."
"When (after a year), delivery of the original ZS EV was still not on the horizon, Crayford and Abbs provided us with the option of switching our purchase to the newly released MG4."
"Called these guys to help us find a Qashqai back in 2015. My dad has and still does use Crayford for all his motoring needs. They never phoned back, even after chasing up."
"Anyway this year, we were looking to trade in our Qashqai. I thought I'd give them the benefit of the doubt and try Crayford again. This time looking for an Xtrail. Same result, no call backs."
"I have recently purchased an MG HS from Crayford & Abbs Ltd. Jacob Stares the sales person was superb - every video request I made was actioned promptly, every query I made was answered promptly."
"We were sold our new ZS by Dave Clarke and could not have been dealt with in a more professional and friendly manner. He did not fail to explain any details, he covered everything."
Vehicle Quality and Reliability
Pros:
"The MG4 is a great car and I agree its true value for money when comparing it to other similar sized electric cars."
"I have just purchased my second low mileage Juke from C and A."
"Purchased a brand new Nissan Leaf! Really delighted."
"I have always found Crayford & Abbs to be very courteous, efficient, and helpful."
"Got my fantastic new car yesterday. I was treated very well by Jacob and previously Paul."
"We ordered the car in November and that was the only downside as it took nearly 5 months to reach the dealership."
"The selling and the handover which was done by Jacob Stares was very knowledgeable and professional."
"I collected my new MG ZS from Crayford and Abbs at Bodham. This will be the 3rd new vehicle I have purchased from this firm."
Cons:
"Since then car has broken down twice, been to garage nothing they can do which is not helpful."
"I’ve now just had to have windscreen repaired as had not been repaired."
"The tyre was ordered and fitted by Tuesday morning - the wheels balanced, the tyres checked and spare replaced."
"Car went in for a service and a engine fault. Said the engine had been stripped apart three times and couldn’t find a fault."
"We have had to chase them up over various issues we have had with our car."
"To top it all, on picking the car up I was told of a problem that I hadn’t reported and the mechanic insisted I had and that it would cost over £500 to fix."
"I’ve never been to a car dealership before only brought second hand private but as soon as I walked through the door was made to feel welcome."
"The service from James was outstanding and can't be faulted."