Address: Level 24, The Shard, 32 London Bridge St, London SE1 9SG, United Kingdom
Phone: +442077175259
Rating: 4.7
based on 292 reviews.
Communication
Pros:
"Her communication was very clear, straight to the point, and she approached the matter with great intelligence."
"Hardeep consistently maintained strong communication and was always clear and concise when providing regular updates, even often after normal working hours."
"Alex was proactive and communication was consistent which was reassuring in a very frustrating situation."
"I found Hardeep Kular an excellent communicator and very knowledgeable on the subject."
"Conversation and communication never seemed rushed and very informative."
"She was always prompt in responding to me regarding any questions or new information I had."
"Chris Hogg at Monaco Solicitors, what a very professional service they offer from start to finish."
Cons:
"However, from the moment I made the payment, they stopped responding to emails, and it was necessary to call more than once to be able to schedule my previously paid appointment."
"Several times throughout the process, I had to even involve the manager as I was getting a service that was not worth the money I spent."
"I tried to contact her by phone, email but still no reply and I simply could not reach her."
"I called Monico solicitors for an initial consultation and did not receive a call back."
"SHOCKING SERVICE!!!! I filled in the online forms and then I had to phone 3 times before they would ring me back."
"These guys are clowns! They say they will call within 1 working hour but called over 24 hours later."
"Instead Sundeep said he would call me back after 2 mins as he needed to access a different screen but called back 15 mins later."
Professionalism
Pros:
"Hardeep’s single letter floored my malicious employer who was compelled to engage with me once again."
"Resolution has been achieved, during the process Hardeep was very supportive and I didn't feel rushed or on the clock."
"She understands and sympathises with your predicament and at no time was she anything other than courteous, friendly and professional."
"Hardeep professionally handled my case from start to finish, made the experience hassle free and smooth."
"Hardeep's extensive knowledge and professional nature made a very difficult situation much smoother."
"She is reachable and always willing to help."
"She was patient and explained everything in a way that was easy to understand."
Cons:
"She was being frustrated at the questions I ask which I found unprofessional."
"I am not sure these reviews are real and from my experience I would suggest try another firm as this has wasted a week in time for me."
"I would not use Monaco solicitors, even if it was a settlement I needed help with."
"In a nutshell, having chosen this lawyer was the worst decision I made and the only feeling I got once the case was closed is that it’s all about the money and nothing about the service rendered to the customer."
"It was a poor experience for me, I've been in contact with the case handler who is absolutely not professional."
"The lady ruined my case to the point where nothing could be done anymore! She made mistakes while emailing my former employer on my behalf."
"I will never again use the services of this company."
Responsiveness
Pros:
"Having found myself in a position that I required legal support and advice, I used Monaco solicitors and found them very responsive to my request."
"She started the process instantly and within 2 hours reviewed my documents and went through the formalities' line by line on a call that same afternoon."
"I received a very professional and swift response to my issue."
"Chris responded within an hour of my initial email, answered all my questions and dealt directly with my employer."
"Her response was very prompt and satisfactory."
"Got a response to my query within 15 min of emailing. Call from Hardeep within 30 minutes."
"She actually got in touch with me a couple of hours later!"
Cons:
"Absolutely awful service. Sent 2 email enquiries and followed up with several phone calls - never received a call back."
"Before the consultation, I was informed that my case would be 'No win, no fee'. But later, when I wanted to proceed to protect myself from legal action from my employer, they stopped responding to emails."
"They stopped responding to emails (more than 4), and even after calling more than twice, I never got a response."
"When they did ring back they did not want to know about my case, I was simply told pay £300 and a junior solicitor would then discuss the case."
"over 3 weeks since i contacted Monaco solicitors i have been passed from one 'case handler' to the next without actually speaking to anyone."
Expertise
Pros:
"Hardeep Kular in particular, we went through the documents and I was explained the legal terms in a way I understood."
"At a very stressful time for me, Hardeep was understanding and forthright in her advice and guidance in dealing with my situation."
"I would highly recommend her for any employment issues."
"Hardeep did a very good job on guiding me through the process and the legal technicalities."
"My settlement was explained to me to me and Hardeep ensured I understood each and every one applicable clause."
"She is extremely knowledgeable and professional and kept me well informed at every stage."
"Nicola is extremely knowledgeable about all areas of Employment Law, yet demonstrates this whilst having total compassion for her client."
Cons:
"It seems that Monaco solicitors only really focus on settlement agreements, so if you need help with anything else they won’t be interested."
"Paid £840 for a case review that was passed to a solicitor that does not deal with tribunal representation when my case was for a tribunal."