The Millfield Beefeater Reviews Summary

Staff Service

Pros:

• "Staff seemed cheery and they were cleaning up tables fairly quickly."
• "The staff are very helpful."
• "The staff were very helpful and friendly."
• "Staff friendly, helpful & always there if needed."
• "The staff are really helpful and friendly."
• "Staff were very friendly and efficient."
• "All the staff were excellent."

Cons:

• "Shame no one cleans up hundreds of old fag buts outside the front door."
• "The manager was a rude arrogant piece of a work."
• "Clearly miserable staff, muttering that they couldn’t seat people as reception were not giving people set times."
• "Very poor communication, staff were the worse I have ever encountered in any restaurant, ever."
• "Complaining was a complete waste of time."
• "Only two staff on duty. One at the bar and other one serving food/taking orders/clearing tables etc."
• "We waited for 20mins before someone said to order at the bar because waitresses don't serve in the bar."

Food Quality

Pros:

• "Food was really nice too, the bacon cheeseburger was lovely and the chicken goujons were nice and great for kids."
• "The all-you-can-eat breakfasts are incredibly good value for money!"
• "The ribs were as good as any I've had."
• "Had a phenomenal burger here... Tasty balanced, unique flavours alongside absolutely perfect sweet potato fries!"
• "The steak we both had was very tasty."
• "The salmon was very nicely cooked with a crisp skin and everything tasted fresh and delicious."
• "The crunchie cheesecake and burgers are excellent."

Cons:

• "Then was the hair in my mixed grill to add to the flavour."
• "Food was overpriced considering it wasn't the best quality."
• "Pathetic amount of sauce with my fish asked for more got a tiny saucer full brought to the table when I'd nearly finished."
• "The food was ok tasting, to be expected of these chains, but often arrived undercooked (chicken wings cold in the middle and steaks being blue when asked for medium are not me)."
• "The food off the hot buffet were stale and cold like they'd been out since the start of service."
• "Tasteless. Gloopy mac n cheese which tasted straight out of a tin."
• "Food tepid, undercooked or mouldy."

Service Efficiency

Pros:

• "They are also really efficient."
• "Staff were quick, attentive, and friendly, perfect space between courses."
• "The bar staff are really nice and helpful can't fault them."
• "Staff polite and friendly."
• "Very friendly staff attention to detail young people very good manners."
• "Staff brilliant though and felt really safe, under current circumstances."
• "The seating area is well laid out & securely social distanced."

Cons:

• "Service was a little slow even with pre orders placed."
• "It was a quiet Sunday evening around 8.30pm but the food took ages to arrive."
• "We waited , waited and then waited some more, after 45 minutes the main course arrived."
• "We waited an hour for our meals to arrive, 3 our of 4 arrived and the waitress explained that the chicken burger ordered got mixed up."
• "Very slow service seated at 6 order wasn't taken until 7."
• "Staffing appeared thin, took quite a few minutes for any staff members to even realize that we wanted a table."
• "We had to wait a long time for drinks, for food order and for food itself."

Atmosphere & Cleanliness

Pros:

• "Great place to stay if visiting York, easy access into the centre."
• "The ambience is quiet, understated and professional. Perfect for families and individuals alike."
• "Also has a nice seating area outside the building for warm days!"
• "Indoor and Outdoor seating with plenty of parking too!"
• "The restaurant is nice, clean and safe during this covid time."
• "Toilets were clean."
• "The Beefeaters toilets are the cleanest we have ever had the pleasure of using."

Cons:

• "Atmosphere was a bit off for us though... playing pop music quite loud at 6:30pm on a Saturday dinner time wasn't what we expected with our meal..."
• "Was a bit disappointed to see behind me ant powder all over the wall and floor."
• "Sunlight was glaring through the window and a lady sitting in the window seat kindly offered to shut the blind, the blind did not shut completely, so sunlight was still blinding half the table."
• "The main restaurant loos were not available, which meant that the bar toilets were only ones in use, which for a large restaurant / pub were not very big."
• "Had to make bar staff aware of nails sticking though 1 of the seats after ripping a pair of jeans on them."
• "The only downside I can think of is that it took some finding, hidden behind a fish and chips restaurant and a premier Inn."
• "No cons mentioned regarding cleanliness."