The Ferry House Reviews Summary

Location & Atmosphere

Pros:

• "Also possible to moor your boat and go into the pub."
• "Riverside setting with plenty of outside tables and real fire for the colder times of year."
• "Beautiful Riverside location on the Broads. Huge grassy area to sit and drink and eat with lots of tables."
• "It's such a beautiful spot by the river & as an added bonus there is a 2 mile walk through the nature reserve....amazing!"
• "Lovely pub right on the river with plenty of mooring and electric if you're arriving by boat."
• "Right by the river Yare."
• "Beautiful stretch of river and lovely little pub tucked away at the bottom of the village, friendly staff and nice atmosphere."

Cons:

• "The beer garden was overgrown and run down."
• "Watch out for high tide as the river can flood the carpark and road!"
• "We sat by the door, so there was a constant draft."
• "The whole place wasn't that clean either cobwebs up in corners."

Service & Staff

Pros:

• "Fantastic meal this afternoon at Surlingham Ferry. Same lovely welcoming staff and hosts, delicious meals and lovely atmosphere."
• "It was charming, full of character and the staff were really friendly."
• "Wonderful service. The lady who took our orders was so smiley and nice."
• "The staff were very friendly and accommodating."
• "Staff super friendly, food took 10 mins to arrive."
• "Great service with very nice staff."
• "Staff are friendly and the atmosphere is welcoming and deeply relaxing."

Cons:

• "Also, nearly all of the cutlery was dirty, it all needed a good scrub."
• "The first time we inquired about our food not being out yet, they made it seem like we were impatient."
• "It took ages to be served and took even longer to get our food!"
• "We left feeling let down due to the lack of friendliness, the two hour wait for food, and the unwillingness to check about the milk ingredient."
• "No apology from staff even after we had complained about the wait."
• "Sadly not nearly enough staff, we have been waiting 1:25 mins and the food still isn't here."
• "However when the food finally arrived, that item was on my plate."

Food Quality & Price

Pros:

• "Good food, good prices."
• "Lovely pub! Lovely Food! great portions (always important to me) - good basic pub grub."
• "The steak and ale pie was amazing. Best I have sampled anywhere."
• "The food was really nice, you need a big appetite to eat their breakfast we struggled."
• "Absolutely loved it here. The food is fantastic, really delicious home cooked food! The staff are so lovely and friendly."
• "The food is always good basic pub grub but generous portions and homemade and very reasonably priced."
• "Food was amazing and the mushroom starter was like heaven."

Cons:

• "Had a bad tummy after eating a fish finger sandwich."
• "Main meal was a little cold and not particularly well seasoned."
• "The food is just bad. We ordered tuna Mayo with some chips and the food was very disappointing."
• "When we did the lasagne had obviously been left on the side and tasted of plain cardboard."
• "Meals need more effort both in terms of presentation and taste. Had steak and ale in a Yorkshire pudding, only 3 new potatoes!!! Weird taste and overall tastless food."
• "Food was mediocre, chicken pie more like chicken soup, battered cod very soggy."
• "We had jacket potatoes for lunch which were cold, cheese hadn't melted."