Address: Dean St, East Farleigh, Maidstone ME15 0PS, United Kingdom
Phone: +441622808372
Rating: 3.7
based on 169 reviews.
Customer Service
Pros:
"Ranj is the best is so nice he even contacted me after the weekend to see what my family thought!"
"Shakira and Justin have been exemplary in the way they have looked after me and produced the end result we all wanted."
"Nick is a great asset to the Williams Group ltd."
"The salesman was a pleasure to deal with and very helpful!"
"Everyone I spoke to was very friendly, and every question was answered, regardless of how obscure they may have sounded."
"They were extremely friendly from beginning to end, very patient and willing to answer all questions."
"Abdul... went above and beyond with any questions I had before, during and after the sale."
Cons:
"I am still awaiting an email response regarding the registration documents."
"Once I sent the details I heard nothing and no money has been transferred. All subsequent emails ignored."
"To echo other reviews - at first it seems like good service, but once you've left and they have the money they really couldn't care less."
"Please be extremely cautious when dealing with Shakira, she may 'promise the world' however any promises made and 'let me see what I can do's will soon be retracted with no concern over the implications."
"Emailed about an m4 competition and got a reply a few days later asking me about my part exchange and how much I was hoping to get for it, since then I have emailed a few times without a reply and now I see the car has been reserved absolute joke very unprofessional and the height of bad manners."
"I was met by an arrogant salesman, I asked about the car and the price on the screen, I was advised no movement on the price listed."
"I called Williams Group to ask for the windscreen to be inspected and resealed... and was told by Kaz ‘it is definitely NOT the windscreen...'."
Vehicle Condition
Pros:
"The car is superb and I have literally zero problems with it ever since."
"No issues with the vehicle at all and amazing to drive."
"The car was exactly as advertised and only required an oil change, which I was notified about before purchasing the vehicle."
"The car was well presented and the sale went very smoothly with all bases covered, including an mot."
"The car could not be better. It has totally exceeded expectations."
"The car was top notch, full VW service history, interior and exterior was nice and clean."
"The car is lovely, clean and genuine."
Cons:
"Stay as far away from this garage as you can. My elderly father bought his dream car from this garage after less than a month it has had a serious engine issue."
"I found crumbs in the door pockets and glovebox as well as a used energy drink can crushed in the glovebox."
"Dropped into Williams group Wolverhampton to view a 15k merc....the car was filthy dirty and full of unwanted furniture, clearly being used as a day to day user."
"Gearbox leaking oil and noisy. Interior trim missing and screen pixels damaged."
"Stay clear of Maidstone garage... How the car got thru an MOT is beyond belief a complete rust bucket and we have been completely ripped off."
"Initial phone call was good and quick to send a video. Was told 'no scratches dents or anything on the front of the car'. Upon arrival viewed car, absolutely covered in stone chips and some light parking damage with doors."
"The car had previously been in an accident as the bumper and wings did not line up, the advert was wrong as the car had no sat nav, service history was incomplete THEREBY INVALIDATING THE WARRANTY YOU ARE FORCED INTO BUYING."
After Sales Support
Pros:
"Adam from aftersales support in the Wolverhampton branch was very understanding and contributed to the repair work I had done at my local garage."
"However, they funded a replacement car whilst my car was being repaired /diagnosed."
"Even had the pads and disks replaced and they probably could have got away with selling the car as is."
"A turbo pipe blew, happy to say that there was no fuss from the company. I had it fixed at a local garage to me and they covered the cost."
"After 5 weeks of ownership the car indicated minor fault... my car was in an RAC approved service centre. My car was fixed by 5pm that day."
"Chris arranged for the RS6 to go into my local Southend Audi Dealership and they paid for 2 x Brand New Front Shock to be fitted by Audi at a cost of around £2,500... Nothing was too much problem."
"Williams offered to issue a full refund and take the car back. The refund was processed within the next 24 hours."
Cons:
"Bought my car from these and would honestly advise anyone who's looking to purchase a car from them to avoid. Customer after care is absolutely useless."
"Now almost 3 MONTHS LATER there is still finance left under my name on that vehicle as they haven't returned the funds."
"DO NOT PLACE A DEPOSIT WITH THIS COMPANY GO ELSEWHERE."
"Interesting when reading the reviews !!! I was interested in a car .. not a cheap one may I add and had asked to go see it .. 4 days on NO REPLY to three emails."
"Seems like a scam of a company, quick to take a deposit to take the car of sale before you can come view it!"
"Bought an Audi TT due a service in September and was advised over the phone and in text that it would have an mot and service done... but when I took it back to them I was told it wasn't due a service so they have not done one."
"Returned the car within 5 days after finding NUMEROUS FAULTS and a MILEAGE DISCREPANCY."