Starbucks Reviews Summary

Coffee Quality

Pros:

• "Love the flavourful coffee."
• "Great drinks however staff do not have a good understanding of the products they are serving."
• "Coffee is nice too."
• "GREAT Coffee and Croissants, ;-)"
• "Amazing coffee as always."
• "I hadn't been in a Starbucks for at least 10 years as then I found the coffee bitter and unpleasant. HOWEVER today I stopped at service station and ordered a flat white. It was absolutely delicious with creamy top and rich flavour coffee with no bitter taste. I'LL BE BACK!"
• "A large cup of coffee is certainly large, but it wasn't as tasty as I was expecting."
• "Great staff who work well in a team. This place was like a well oiled machine, so busy but served quickly and efficiently."

Cons:

• "The coffee and hot chocolate was very nice but the blonde man from the till was very rude."
• "Coffee so bad.... when we were leaving we saw 5 tables where none of the coffee was drunk more than 1/3 of cup."
• "Terrible service. The coffee from Lidl and Aldı superior to Starbucks Blond iced latte they sell. Impossible to taste the coffee within the latte. Basically watery milk."
• "Overpriced cup full of foam."
• "Walked in the the door, greeted by leftovers all over floor, tables and benches, crumbs everywhere."
• "Coffee and staff great. It must be filthiest Starbucks I've been to. Fly's buzzing round, then even worse are the disgusting toilets with broken locks."
• "Sorry but totally filthy. Toilets stink and rubbish all over floor."
• "Really slowest service from any Starbucks I’ve experienced around the world."

Staff and Service

Pros:

• "Friendly and efficient service yet at a busy time of day."
• "The staff are always friendly and professional but the sheer volume of customers often means queues."
• "I love how new and modern the interior is. I’ve been several times and the staff have always been very friendly here."
• "Friendly staff, clean facilities. Good place to grab a quick bite and a coffee."
• "Visited venue for Americano coffee & was treated to delicious lemon muffin. Service always good with pleasant staff."
• "Very good service despite it being extremely busy."
• "COVID-19 one way system in place with staff on door and behind counter ensuring 2m distance kept plus masks worn. Very friendly service and quality coffee."
• "Friendly team, but clearly inexperienced, pushing out drinks that aren't even close to being right."

Cons:

• "Long cue. Clearly no one in charge."
• "Embarrassing experience with young man serving over 5 pence short on my Starbucks app."
• "Possibly the worst Starbucks on the planet, cueing out the door and it's only 10am. So disorganised absolute joke."
• "Awful experience at this starbucks. Clearly a lack of management and teamwork going on."
• "Service slow and unprofessional."
• "I drive down to Devon on a regular basis, so I have used this place several times. Last time being Friday 14th July...the rest!? I am a manager myself and could see the workers from the shirkers."
• "Unfriendly staff. Don’t follow the Starbucks dog policy, so whilst the chain allows and encourages them with puppacinos and friendliness, these guys don’t."
• "Service was appalling. Staff are extremely rude, serving the wrong orders and VERY slow."

Cleanliness and Facilities

Pros:

• "Not bad! Place is pretty clean and the service is excellent. Toilets are clean and the selection of seating is pretty good."
• "This is a good place to stop to break up the journey along the A303 and love the seating by the spacious windows, where can watch the world passing by. The place itself is clean & tidy."
• "Stopped at a service station on our way to Somerset for a few days away. Starbucks was lovely and clean & well staffed."
• "I stopped there when I was in my way from London to Cornwall for holiday for short rest and refreshments. The facilities were clean 🧼 and enough for number of passengers which stopping there."
• "It seems Starbucks has added traffic routes to their shop presence and upped the menu. This outlet was clean and tidy despite how really busy it was due to heavy rain."
• "We stopped here for coffee and cake to break up a long car journey and wasn't disappointed. Friendly and helpful staff with the usual Starbucks coffee and filling cakes. Clean and tidy premises."

Cons:

• "Original: Great initial impression of the place with good decor. Toilet smelled and men's partially closed for maintenance."
• "Long cue. Clearly no one in charge... Toilets were very bad."
• "Toilets revolting, hand dryer not working."
• "Possibly the worst Starbucks on the planet... Such a long wait for your drinks most of the staff can't be arsed."
• "Toilets are always disgusting in there but today they were especially bad - smelt revolting, no loo roll, toilet tissue stacked on the sinks."
• "Very dirty. Bins too full. Tables not cleared paper napkins on floor."
• "Toilets were tragic sooo dirty!!!"
• "The floor, apparently, hadn't been cleaned or swept all day. The tables were nearly as bad."