Costco Chingford Reviews Summary

Store Layout and Navigation

Pros:

• "This store tends to move some items about week to week, so don't get used to their location."
• "Love this store. Just take your time and check out their goods... So much to choose from..."
• "They have a section for fruit and vegetables, kitchen items like pots and pans, stationery, garden items, TV, cameras, clothing, children's toys, chocolates, nuts, a variety of fridge and freezer food."

Cons:

• "Some of the floor shop workers not too keen at helping out finding products within the shops floor maze."
• "A good Costco store similar to other stores, though I find the layout all rather broken up and bitty."
• "Everything is just a little chaotic."

Customer Service

Pros:

• "Every staff I asked question was able to point me in the right direction, the cashier at the checkout was very, very helpful and friendly."
• "A big thank you to Natasha and other staff who helped my son on the 28/12/22."
• "Staff are always happy and ready to help, I’ve not got anything to complain about."
• "The staff are always helpful and you can always check stock by calling the store."
• "Staff are very friendly and helpful."
• "Very friendly staff too from lovely lady working in Deli department to couple of gentleman working on sales floor."
• "I was extremely impressed with their knowledge and customer service."

Cons:

• "The whole feel of this place is impersonal, staff do not engage with the customers."
• "Had an extremely rude staff at the till today."
• "Staff is never helpful, and no matter how nicely you speak to them."
• "I got treated horribly by the staff mainly by the blonde manager and I’m very upset with my unpleasant visit to Costco the stuff is extremely rude."
• "They have a member of staff who scans your card when you walk in called Jacoluin she is very rude and has no customer service skills at all."
• "The lady (white manager) works in food court counter needs to learn some manners and should have some customer service ethics."

Value and Pricing

Pros:

• "Great if you want to bulk buy, cheapest place to buy bottled water, always plenty of tasters, has an American feel!"
• "Good place to stock up on bulk items to use throughout the year."
• "They have offers every 3 weeks and you can pick up the offer brochure by the entrance."
• "Costco has bargains on anything you need."
• "Great prices on bulk items! (Most of the time)"
• "You get top tier products at fair prices."
• "If you want fresh produce then this is the place to go very high quality and a good price."

Cons:

• "40 toilet rolls for 21£, you can buy 72 rolls with same amount from savers."
• "Some products don't have VAT like sugar, but others the VAT too much like tissues, water, soap, washing powder, washing liquid and all cleaning products."
• "Prices for some bulk items probably aroun 10% cheaper per unit."
• "Some of the items are cheaper from other store so not everything is a bargain."
• "Doesn't appear to be much cheaper than supermarkets and some stuff is decidedly more expensive."

Facilities and Accessibility

Pros:

• "There is plenty of free parking."
• "Parking is very spacious having a ground parking outside or parking inside under the store."
• "Parking is a joy, loads of space."
• "The parking is good as well as they have lots outside but they've got parking under ground on top of that."
• "Lots of parking at ground and basement level."
• "Wheelchair access is available as there is a ramp to help you get up if you parked underneath the store."
• "There is also a lift for those who park underground."

Cons:

• "The only thing is it is really busy there on the weekend and u can't even breath."
• "Car park almost full. Multiple queues inside."
• "Parking spaces are extremely limited and you might need to wait sometimes 30 min."
• "Parking is a fiasco to get a space, by the entrance is serious problem."
• "The carpark is large but can and does get very busy, even with the underground section open."
• "All the upstairs disabled spaces have been taken out as they have barriers in place to control customers entering the store."
• "4 stars and not 5 is because of how busy the car park can get, even the basement car park is loaded with cars too."