Costco Coventry Reviews Summary

Customer Service

Pros:

• "Customer Service at it's finest. Thank you to Ray who was at the help desk."
• "The staff at the door and customer service desk were all very friendly, helpful and extremely polite."
• "Always great customer service."
• "Fantastic friendly and professional service as one would normally expect at any Costco."
• "The wonderful employee Glenn did a thorough check and came 3 times while I was shopping inside to advise there was no need to replace them as they were fine."
• "Matt, he was serving on till 9 today (28/1/2022) at 12:20 Coventry Costco. What a guy, what a person. Kind and willing to go the extra mile."
• "Most of the staff were very helpful and friendly."

Cons:

• "Not an enjoyable experience shopping here. Confronted in store because of no mask even with an exception."
• "Staff being rude and belligerent, not following company policy."
• "Given bad attitude from rude member if staff called Sarah on customer service desk."
• "The food court service is appalling. Continuous long waits of over 25/40 minutes."
• "Terrible service in cafe. Only 1 person taking orders, cooking, delivering, then disappearing for ages."
• "Waited over 10 minutes to be served at the snack counter. Customer service is not a priority anymore."
• "When I asked the staff about the cleaning service, they simply apologized and did nothing more."

Store Layout & Cleanliness

Pros:

• "Store is always clean and tidy."
• "It's nice to be able to browse here without any hassle off domineering sales people."
• "Good sized store (obviously), all single story and wide aisles so easily accessible for all."

Cons:

• "But the Coventry store is poorly arranged. I genuinely felt like someone had purposely arranged it in the most unorthodox way."
• "The store was so dirty and messy; it was quite disgusting, to be honest!"
• "Appalling place. Visited last wed. Had to return faulty item."
• "The shop is a shambles. Queue management is absolutely non existent."

Product Selection & Pricing

Pros:

• "The selection of goods is impressive and the prices are substantially cheaper."
• "You can make huge savings if you're prepared to buy in bulk."
• "A good range of electrical goods with many TVs of all sizes a lot offered VAT Free."
• "The range of products is amazing... which are of good value."
• "Excellent meat, cheese and fish."
• "Costco is exactly the same where you go in the world."
• "Great quality products at good prices. We normally shop here. Fresh fruits and vegetables are tasty."

Cons:

• "The clothes are ok but have a limited size range."
• "All that much cheaper than you can find elsewhere."
• "Some things here are more expensive than buying smaller units in normal supermarkets. But always SOMETHING worth looking at."
• "Electronic goods are not always the latest so definitely compare prices with other retailers."
• "We must be very careful while choosing goods coz some are priced without vat, which when paying comes a lot more than ordinary stores."
• "Some of the VAT free pricing is still dearer than you'd pay in a regular outlet for some other items."
• "Nice store, not really amazing considering all the time there are same items, nothing new."

Membership & Access

Pros:

• "I have recently renewed my business membership for the second year."
• "You can also take someone extra with you even if they don’t have a Costco card."
• "If you can qualify for a membership I invite you to get it and you won't regret it."
• "Online subscription available for anyone for web purchases only."
• "This venue is a members only location you have to ask to sign up before entry is granted for a membership fee, exclusions apply."

Cons:

• "You have to be a member or have a friend with you who's a member."
• "Not allowed entry at 10am (the stated opening time on the website) because I'm not an executive member."
• "The only drawbacks some might feel are the yearly membership fee and bulk buying."
• "Unbelievable and time wasting membership hassle despite paying £30 on line months ago."

Facilities & Services

Pros:

• "Being able to hire a van by the hour for under £20 and with no hassle!!"
• "This branch has opticians, tyre centre, cafe, van hire. But now has a fuel station too (cheapest in Cov!)."
• "In-house bakery producing excellent freshly baked cakes and tarts."
• "Opticians/Glasses Dept are fantastic!"
• "Collecting my card was a quick process I showed them the email, as I had signed up online, and the required ID (my work ID and photo ID) they took my photo and handed me my membership card. The whole process only took a few minutes."

Cons:

• "Car park like a lake due to drainage not being maintained."
• "Most disappointed with Costco Coventry tyre department."
• "The lady processing our checkout was clearly trying hard to push through quickly which resulted in 2 food products getting damaged."
• "The queue for petrol is crazy."
• "The hotdog was okay but the chicken sandwich with tomato, lettuce and 4 slices of cheese was a bit of a disappointment as the bottom half of the bun was ice cold."
• "Seems without 200£ without filling the fuel tank is not really worth it to go."
• "Unfortunately, the varifocal lenses didn't seem to be effective; my vision was blurry and there was little improvement to my eyesight."

Shopping Experience

Pros:

• "I would definitely recommend Costco to anyone."
• "Best of all though is the excellent fuel prices with diesel premium cheaper than basic forecourt prices."
• "It's nice to be able to browse here without any hassle off domineering sales people."
• "Great parking with decent sized spaces like you're in the USA."
• "Checkouts were busy but found one with a couple of people waiting only, and was out of the store within no time."
• "Stop by the foodhall afterwards, their pizza are so much better than some of the big take out chains."
• "Went shopping and was treated like a king."

Cons:

• "The queue is always huge for fuel and more often than not you end up in a queue out onto the road to even get into the store."
• "Terrible service and unorganised. Messed up my food order for my son's birthday party."
• "Costco Coventry used to be a great experience, customer service was second to none, but since March I have experienced poor service on a number of occasions."
• "The shop is a shambles. Queue management is absolutely non existent."
• "Parking spaces are a joy because they are designed for the width of American vehicles."
• "Loses a star for excessive checkout queues."
• "Crazy busy at the weekends. Best to go during the week if you want to avoid the crowds and long checkout queues."