Alexander & Co Buckingham Estate Agents Reviews Summary

Customer Service

Pros:

• "Highly impressive service and very friendly staff."
• "As a first time buyer I have found the team incredibly helpful."
• "I had a really easy house buying experience with Alexander and Co - Buckingham."
• "I am beyond impressed with this company."
• "The Winslow branch sold our property exceptionally quickly and we cannot fault their efficiency and communication."
• "Alexander & Co have been a great help to us in a very stressful time."
• "I work with A&Co as both tenant and landlord and have always experienced superb customer service."
• "Outstanding service from the guys at Alexander & Co."

Cons:

• "Sept 2023 My previous review is below this. They were 5 star when I was looking to rent. Now my tenancy is over their customer service is truly awful."
• "I had an appalling experience with Alexander & Co in Buckingham, specifically with Claire."
• "So we put an offer in with Bob on a house we really liked... Bob decided not to let us know as clearly we were no longer of any value to his work."
• "My friends were due to move into a house in Buckingham and had paid 6 months in advance. The house was not ready, and their contact was not answering their calls and texts."
• "My father in law arranged to view a property today... At 9:30am (1hour before the viewing) they rang to say that the viewing was cancelled as the house was now sold."

Staff Professionalism

Pros:

• "Special thanks to Charlotte and Elaine who were super helpful throughout."
• "Many thanks to Peter and Jill who arranged and monitored the sale of my property."
• "Everyone at Alexander and Co, including Peter, Stacey and Jill, went above and beyond."
• "We were absolutely thrilled with the service, from Peter’s expertise in valuing and marketing, to every contact we had with all members of the team."
• "A special shout out to Jill, their sales progressor who went over and above to make sure everything went smoothly."
• "Peter was always fast to respond and I felt went above and beyond for us."
• "Claire Niesyto since we contact Alexander in Buckingham was really helpful and friendly."
• "We were lucky enough to be dealing with Charlotte and Mark who could not have been more accommodating and helpful to us."

Cons:

• "I had an appalling experience with Alexander & Co in Buckingham, specifically with Claire. She initially insisted that the photos were indeed of the flat I moved into."
• "Claire accused me of lying when I informed her that the photos shown on Rightmove were significantly different from the actual flat I rented."
• "Claire only responded two days before my move-in date, stating that failure to make payment by that time would result in me being unable to move in."
• "When I confronted them about lying, I was told that it was Ascend's responsibility to carry out repairs and that Alexander & Co was merely a contracted third-party."
• "Claire then proceeded to block me on WhatsApp."

Efficiency and Responsiveness

Pros:

• "Barely 32h from offer to fully paid rental contract!"
• "Managed to get everything completed in a very short timescale as requested."
• "Jill’s help with the sale was invaluable and sped the process up and took all the stress away!"
• "Our buyer pulled out and within a day they had a new buyer thanks to Peter."
• "If you are looking for someone who will immediately put you at ease all throughout the house buying process, look no further than Jill Barrett."
• "I had a landlord query on a Saturday... Within minutes Frida (Buckingham branch) rang me back."
• "Jill has maintained a finger on the pulse throughout the whole period and without any prompting, kept us up to date and part of the process."
• "I had a few issues recently with a rental property and Frida has dealt with them very quickly and efficiently."

Cons:

• "I wanted my deposit back, and after 3-weeks I had no response to multiple emails sent, no response to voicemails."
• "I also went into their office and was promised someone would call me back, no-one did until on the day after I complained to the branch manager."
• "Originally, upon returning my keys, I was told it would take 1-2 weeks to receive my deposit back. It's now due for completion 4 and a half weeks after I moved out."
• "I used this agency to find a tenant for my property. They are very expensive and not really up front about the costs."
• "Also, a different person dealt with each aspect of the process so there was no consistency."