S J Smith Estate Agents SALES ONLY - Ashford Reviews Summary

Communication

Pros:

• "From start to finish they communicated with us throughout the whole process."
• "Great communication from Rob and Simon, my wife dealt with a lot of the buying of the property and they always made her feel that she mattered as much as the seller."
• "Great communication and always available to answer any questions, making a usually stressful experience much smoother and easier."
• "Communication was great and we were always regularly updated."
• "Communication was excellent."
• "Their staff went over and above the call of duty to complete the transaction."
• "They were consistently good with communication throughout the process, making sure I was informed at every step."

Cons:

• "Calls, e-mails were not returned till after the property actually was taken over by another Estate Agent."
• "Slightly disappointing that once property sold we didn't really here from them and they didn't always return calls, which is a shame."
• "Phone calls were abruptly terminated, and official phones were used for slang."
• "We were constantly chasing them, but when they wanted something from us it had to be instant."
• "Right now, it seems like the agency is acting differently in public and private."
• "No one apologised for the incident and Laura (the lettings manager) had the audacity to be short with us and was extremely unhelpful."
• "JORDEN GUILLUM IS ABSOLUTELY RUDE AND UNPROFESSIONAL HUNG UP ON ME WHILE I WAS IN CONVERSATION TO HER OVER THE PHONE."

Professionalism

Pros:

• "The management team looked after us really well, especially Patrycja Stefanska, who dealt with issues in a timely manner, always got back to us and there was never any problems at all."
• "They showed integrity in the way they dealt with potential buyers and liaised really well with solicitors from start to finish."
• "Simon was an absolute God send and made the entire process easy, quick and simple which was amazing!"
• "They are efficient and have excellent communication."
• "The team at Smiths have high standards, including good communication, courtesy and professionalism."
• "They have been the epitome of professionalism, courtesy and patience from the word go."
• "All the team were friendly, professional and efficient."

Cons:

• "BE AWARE GUYS DONT BE FOOLED!"
• "Be cautious, guys, and don’t get fooled!"
• "The agency's misleading ads added to the frustration."
• "The holding deposit for a rental property was taken without landlords agreement. Property was not taken of the market."
• "The agent's proficiency in property management has been less than satisfactory."
• "The unprofessional conduct of employees, including Jorden Gillum, Laura Viviani, Steve, and Eshan, was disgraceful."
• "They are bunch of liar and fraud."

Customer Service

Pros:

• "Because of them, I would thoroughly recommend SJ Smith's and will definitely be using them again in the future!"
• "I have absolutely no hesitation in recommending SJ Smith myself."
• "They promptly answered every question we had, reassured us when we were worried and helped out in any way we needed."
• "Highly recommend SJ Smith to family, friends and anybody searching for the best estate agent in the Spelthorne area."
• "Highly recommended."
• "Highly recommend!"
• "I would recommend SJ Smith without reservation."

Cons:

• "They take money for a deposit without saying it’s non-refundable."
• "They promised to professionally clean the place but they didn't see attached disgusting photos."
• "I do not recommend this even to my enemy."
• "NOT EVEN WORTH 1 STAR …. Worsed Estate agent I have ever dealt with in my life."
• "STAY AWAY, there are numerous other agencies in the area."
• "I would avoid this estate agent at all cost. They pressured us into giving them a deposit before the tenancy agreement was signed by all parties."
• "Worst estate agent ever."