Kinleigh Folkard & Hayward Crystal Palace Estate Agents Reviews Summary

Customer Service

Pros:

• "Kimberley Jules-Crompton for fantastic support during an extremely challenging house sale."
• "Amy and the team have provided a very professional and supportive service."
• "Tiffany was absolutely fantastic with helping me throughout each stage of the renting process, and was very responsive and professional whenever I had any queries."
• "Andrew supported us throughout the whole process, advocated on our behalf."
• "Sian Fontaine was a huge help right from the start."
• "Jesse and Mattea from KFH Crystal Palace lettings have gone over an beyond in relation to the rental of my new property."
• "Mohamed, my lettings negotiator, even the occasional roadbump in the process was looked after."

Cons:

• "Selling and moving is a really stressful time especially during this COVID pandemic but KFH did everything they could to make the process seem manageable."

Professionalism

Pros:

• "We switched to KFH and within 3 days they had new photos taken which made the flat look fantastic."
• "We had a great experience buying our house through KFH."
• "We received the full asking price in a matter of weeks & the sale went through very smoothly."
• "Wouldn't hesitate to recommend KFH – in fact we're renting out another property through them as we were so impressed with the service."
• "Not only did Sian do an excellent job of selling the property straight away, she managed the sale through right to the end."
• "I had a fantastic experience with Karolina (and KFH in general) when buying my first home recently."
• "Tanyel was the best agent we've ever come across. She was kind, professional, answers all my questions promptly."

Cons:

• "KFH do charge a fair bit more to some other agencies but I think it was worth it."

Responsiveness

Pros:

• "Tiffany Marla was very supportive and she totally understood my rental requirements."
• "Kyle handled two lettings for us, both of which let very quickly."
• "We completed within a tight deadline."
• "Fabulous customer service, overall a very positive experience."
• "Huge thanks for a really professional and efficient service and making things run so smoothly - top marks!"
• "Everyone was professional, informative and supportive."
• "Amy was always friendly and professional and made the process feel stress free!"

Cons:

• "She communicated wonderfully all the way through the process which was at times complicated due to an overly pedantic buyer."