TGI Fridays - Newport Reviews Summary

Food Quality

Pros:

• "The food and drinks were amazing."
• "Good, tasty food on the menu."
• "Food was amazing."
• "The food was incredible (as TGI always is)."
• "Food was beautiful as always."
• "The food was delicious esp the ribs."
• "Food was good, tasty hamburger and fries."

Cons:

• "For the last 6 months it has been hit and miss with the food."
• "Food was just fine (as expected with TGI) but you go for the atmosphere and service... and both of those were badly lacking sadly."
• "I felt like food wasn't good. My husband ordered pasta with chicken and it wasn't 'al dente', ribs weren't 'fresh' and dessert (cheese cake) consistency wasn't good, too soft."
• "Food was okish but left unfulfilled."
• "Food is bad... we order chicken wing but it's cold inside."
• "Neither my friend or I enjoyed the food, which to us tasted warmed up from the day before."
• "The ribs were bland and the prawns were like rubber."

Service

Pros:

• "The staff were helpful, and accommodated us for this."
• "Mixed bag with the staff- some of them are brilliant! Can't do enough for you!"
• "The staff are always well mannered and exceed all expectations."
• "Excellent service, especially with the allergy menu."
• "Lovely food exceptional customer service!"
• "The food was perfectly cooked and the staff were excellent."
• "Really good staff here and helpful too, will be returning for sure. 5 stars."

Cons:

• "Very slow service. A different waiter every time someone came over. Food took a long time to arrive."
• "Service is bad... if you need anything, you need to ask at least two times..."
• "Waitress was ignorant, orders were gotten wrong."
• "Never again, bad waiter service, at the end of our meal a number of staff spent a long time chatting with people they knew and we were left waiting for the table to be cleared and to be offered dessert."
• "Service was slow, one member of staff behind the bar on Christmas Eve!"
• "Terribly slow service with everything, menus, drinks food etc."
• "Waited a hour for our main dishes, which had been left on the hot counter for at least 20 minutes."

Ambience

Pros:

• "Yet another positive experience here."
• "Nice premises in prime location in city centre."
• "Nice decor and atmosphere."
• "Was made to feel welcome as soon as went through the door."
• "The bar is reminiscent of Cheers in a way."
• "Great food and the atmosphere was also excellent."
• "Atmosphere is very American themed. Lots of bright colours, quirky ornaments and diner style seating."

Cons:

• "The noise was UNBELIEVABLE the music was so loud we were screaming at each other."
• "No atmosphere and the place looked run down and dirty."
• "Place was stinking the music was that loud I couldn’t hear my partner talking to me."
• "We felt as though we were being rushed to get out."
• "It was absolutely freezing in there!"
• "Very dirty and far too noisy."
• "Scarce decor, no atmosphere."

Value

Pros:

• "Pretty good value too."
• "The food is great when you finally get it and it's reasonably inexpensive."
• "Parking is cheap so people of Newport 'Casnewydd'! get yourselves down to Friar's Walk!"

Cons:

• "It appears that TGIs have confused themselves with a high end swanky eatery. Several meals in the mid £30s and most over £20."
• "It seems to be getting more and more expensive with lesser quality food and smaller portions."
• "Way overpriced for what it is."
• "Prices are unreasonable as half the food you could make for cheaper at home by yourself."
• "The basic cheeseburger still comes in at hefty £17 and my delight was compounded when the can of doctor pepper was just shy of £4."
• "Even with the 5% issues they are always rectified."
• "Food was rather good, and as a coeliac, nice to feel safe when eating out."

Cleanliness

Pros:

• "Reastaraunt was clean and fresh upon arrival, we were greeted and seated comfortably very quickly."
• "The staff had smiles on there faces as it was not to busy, it didn’t smell and you’re feet didn’t stick to the floor so it’s better than some of the TGI’s Iv visited."

Cons:

• "We didn't want to sit on the seats as they were dirty and sticky."
• "Very dirty...(the floor is dirty, tissue and food waste under table)."
• "The cleanliness of the place was just dirty."
• "Table, seats and floor were filthy. Asked for table and seats to be cleaned. Seats were wiped lightly with a dry cloth. No disinfectant spray (yuck). Seats and table were still sticky after this 'clean'."
• "Sat down in a dingy part of the restaurant with a shower curtain over part of the bench seating as there was a leak. Looked gash."