Address: 15-17 Bridge St, St Davids Centre, Cardiff CF10 2EF, United Kingdom
Phone: +443304605572
Rating: 4.0
based on 395 reviews.
Staff Service
Pros:
"Throughout our whole visit there was only 1 staff member who was very friendly with us."
"We were served by Jacob and he was fantastic, being attentive throughout our meal."
"Fab food, outstanding service too! Didn’t even realise I’d finished my drink before 'Vito T' refilled it."
"His customer engagement skills were very good, understanding from only a few questions exactly what I wanted to order."
"We had a fantastic time at TGI Fridays, the customer service was exceptional one in particular her name was Casey she couldn't have been more helpful and welcoming plus her customer care was second to none."
"Had a really lovely meal with my best mate. Received outstanding service from Jacob, he was really friendly and attentive and went above and beyond to help us!"
"Lovely atmosphere, the waiter Luke was very polite, friendly and kept checking up on us, very happy with the service it was great."
Cons:
"The staff took ages to clear the table, didn't once come to refill our refillable drinks."
"Terrible time at tgi’s, waited 15 minutes to be served for initial drinks, then waited another 10 for them."
"Staff more interested in talking then dealing with customers."
"Staff are very unexperienced and have terrible customer service skills."
"The servers were slow and miserable. The burgers were burnt, over cook and were missing a few things."
"Shown to our table. Waited 20 minutes and no-one had come to the table, even to say hi."
"The servers for our drinks were vary rude, slamming drinks down on the table and not making any contact at all with us."
Food Quality
Pros:
"Never been to a TFI Friday before so thought I'd give it a go. We both enjoyed our starters and mains. The steak I had was top quality."
"The hot wings were delicious!! They were fiery and the chicken was so tender... Loved the taste."
"Easily mine and my fiancée favourite place for a date night, friendly atmosphere, the staff are amazing and the food is delicious!"
"The meal I had of a burger, chips, and coleslaw was absolutely fantastic."
"The food was lovely and very tasty. We had 2 Philly stela sandwiches which were very nice!"
"The food came in a timely manner and was very good, overall a great experience."
"The burger I chose was lovely and the chips nice and crispy."
Cons:
"Food came burnt and cold wasn't a pleasant meal for any of us wouldn't recommend this place."
"The tacos were cold and the only thing you could taste was raw onion."
"it got to another half an hour before food arrived freezing cold, i put my hand on the steak and it was literally baltic, not happy with it."
"the burger my partner ordered was so hard she almost chipped her tooth biting in to it."
"The ribs tasted burnt and like they had been microwaved and the nachos as a whole meal was cold."
"Worst meal I’ve had, couldn’t bite into the burger or cut it with a knife as it was so over cooked."
"The food was not very good. Cold garlic bread, Chips were cold."
Atmosphere & Decor
Pros:
"The atmosphere was ok, the decor was great don't get me wrong."
"Wow what an amazing bottomless brunch, served by sally & Senny! Drinks were flowing! Great atmosphere."
"the restaurant was very busy and loud but great atmosphere."
"Very noisy but it's vibrant with sports and celebrity clothing and film paraphernalia dotted around."
"TGI Friday Cardiff offers a vibrant atmosphere, with diverse art work to suit varied tastes."
Cons:
"Music was too loud, making it very hard to communicate with staff wearing masks."
"Upon arrival we were blasted with freezing cold air and quite literally dumped at a table under the air con."
"Came here on a Saturday and they had a tiny menu on because there was an event nearby even though the restaurant was dead and everything was double the price? No staff around and terrible atmosphere."
"We went on a whim Wednesday night, the restaurant was freezing cold so much so that it was uncomfortable to sit in."
"The music in that restaurant is far too loud, was sat right next to my partner and we were raising our voices to be able to hear each other."
Value for Money
Pros:
"Great food for a reasonable price, considering abit of the price is with the brand of course but for the price you pay you get a very tasty and filling meal."
"come to tgi Cardiff town today, the food was amazing nicest food I’ve had in a while out will definitely go back was my first time trying."
"Good to go in big groups or just as a couple, great for kids and even if it's just small bites."
Cons:
"The bill came to almost £70, disgusting. Not the type of food or service I expected for almost £70!!"
"Paid for child's meal and left. Will not be rushing back. Overpriced and not good quality on this occasion."
"Been dining at TGI for years, first time menu was awful, paid £27 for a steak which was full of water with no sides."
"Very overpriced drinks and food. £18 2-4-1 cocktails. Which seems ridiculous."
"Wow, absolutely ridiculous prices, no wonder it was empty."
"Worst dining experience of my life and certainly not worth the £80 bill."
"Over 15 quid for half a rack of ribs, a few chips and a small mushy bit of corn on the cob is daylight robbery."