Hardwick Hall Hotel Reviews Summary

Value for Money

Pros:

• "I must also add that it was exceptional value for money."
• "For what we got it was absolutely amazing value."

Cons:

• "I personally wouldn't have been very happy paying full price."
• "Prices were a tad high, but its what you expect with a captive audience."
• "Price of drinks very high. Clearly still clawing back lost profits from the pandemic closures."
• "Drinks were very overpriced."
• "Drinks were very overpriced and three drinks came to almost 30 pounds."

Room Quality

Pros:

• "The room we had was very comfortable and clean."
• "Our room was excellent, massive and oh so comfortable bed, roll top bath and a huge shower."
• "The room had a lovely big double bed, a massive bath and fantastic walk-in shower."
• "Very nice deluxe room."
• "The room was large, well furnished with an extremely comfortable bed."
• "The room was beautiful 4 poster bed."
• "The rooms are fantastic in size and decor."

Cons:

• "Recently stayed in an uncleaned room with dead flies on the window sills and a damaged bath with bathroom floor full of hair!"
• "The room we were put in felt less than luxury."
• "The bed was extremely uncomfortable. I woke up with a really bad back and neck."
• "The room was dated and dirty and lights were hanging off walls and broken lamps in there too."
• "Our deluxe room was tired and grubby and the bathroom was the same."
• "Rooms could do with a bit of TLC, but they are large and adequate."
• "Room was very hot and no up to date air con or ventilation."

Staff Service

Pros:

• "The staff are amazing."
• "The staff at breakfast where very friendly and one older gentleman made sure we got everything we wanted and served us too our table."
• "All the staff are amazing. The Rib Room food was fantastic and the service was second to none."
• "Food good and the staff friendly, helpful and attentive."
• "The staff especially Jane couldn't do enough for you."
• "The staff were so friendly and helpful and they ensured a great time was had by everyone."
• "All the staff we met were young and friendly."

Cons:

• "Communication between the staff didn't seem to be great."
• "Staff attitude not really helpful or friendly."
• "The staff in there are not very helpful in giving clear directions to the function rooms in there."
• "The tall / big build women wasn’t really bothered and shut me down when I stated it was incorrectly labelled."
• "While the staff were pleasant I did feel that they had a lack of training and were slightly confused on the style of service they were providing."
• "On the two occasions when i asked for help from staff I was again surprised to recieve basically a what do you expect me to do about it reply."
• "The two ladies behind the bar couldn't be bothered to even say bye or thank you."

Food Quality

Pros:

• "The rib room food and wine was exceptional and amazing customer service."
• "We then had tea at Hardwick hall. We chose panini's with various fillings and cups of tea which we thoroughly enjoyed."
• "Fantastic food."
• "Breakfast really good. I had eggs Benedict which was cooked to perfection."
• "Delicious 3 course meal, good service."
• "The food here is beautiful and the staff are very polite and helpful."
• "The food was excellent considering it was an elf show for The children the staff did so well with a large number of people to serve everything was hot presentation excellent and the staff were very very pleasant."

Cons:

• "However the food was far from gourmet."
• "The quality of food. Standards seemed rather low on the quality of beef primarily bone and fat."
• "Hot food from the Greek Street Food stall is cold."
• "The help yourself selection, considering the size and grade of the hotel, was rather scant and the hot selection, based on the speed with which the plates were brought out, had clearly been pre-cooked and kept warm in the kitchen."
• "Food was plain and boring."
• "The food is at best mediocre. I've seen far better for far less."
• "Food in Marquee was tasteless and fatty meats."

Facilities & Grounds

Pros:

• "Entrance a bit run down. Grounds very nice. Lots of walks. Lake, pond. Other waters too."
• "Amazing grounds which we enjoyed walking around."
• "Huge room overlooking the Lake."
• "Beautiful grounds, plenty of parking nextdoor to a great park with ponds and a good play area for kids."
• "The views from our bedroom windows were amazing."
• "The hotel itself is in beautiful surroundings so it was great to get out for a walk too."
• "Visited recently with my family, spent a good few hours walking around the grounds, lovely place to walk the dog."

Cons:

• "The view from the window of the bins was not what I expected."
• "Visited for the 2023 firework display. Well organised even thought it was very busy."
• "Firework display, very disappointed with the event, car parking arrangements in the overflow car park non existent despite a charge to park."
• "I'm sure 10 years ago this was a hotel that was in its prime. Unfortunately now it feels a bit tired."
• "The toilets could do with updating or a deep clean."
• "Classic decor was fine but separate hot tap with boiling hot water almost immediately was dangerous and annoying."
• "The room, while initially looking impressive was tired and not very clean."