Sainsbury's Reviews Summary

Price and Offers

Pros:

• "Good fuel price and the bonus of nectar points."
• "They now have a variety of exclusive prices for Nectar card holders which can represent a good deal."
• "Prices might look more but look in the offers section on the app first."

Cons:

• "Stupidly overpriced, hardly any good offers."
• "Will no longer be shopping in Sainsburys as no longer get points on the new Nectar card for base shopping, only get points on the weekly offers."
• "Beware, Items advertised at a reduced price on the shelves using a Nectar card are NOT always correct."
• "Difference in price of items over 7 day period unbelievable."
• "Extortionate price for fuel. Better to go elsewhere!"
• "The branded products are so much more expensive here than in other supermarkets."
• "Shopping here can be quite expensive so we usually only come here to get things which aren't available elsewhere."

Store Layout and Cleanliness

Pros:

• "Love this new Sainsburys, very clean and tidy with nice wide aisles and a massive selection of goods, with a great home section."
• "This shop has always been clean and ordered."
• "The shop was clean and smart."
• "Typical Sainsbury's really in that it is light, airy, comfortable and well laid out."
• "Modern store with good layout and aisles just the right width. Wide stock range including household and miscellaneous."

Cons:

• "Got rid off family parking."
• "The layout of the store, with far too much space being given over to inessential retail, encourages people to bunch together in the remaining space. Distancing becomes impossible."
• "Customers using click and collect now have much more limited places where they can pull up."
• "The 'recycling' area is not signposted, is overflowing and has some fly tipping so it's hard to recycle at this location."

Product Availability and Selection

Pros:

• "TU clothing selection is big."
• "Great men's clothes section which other stores don't have."
• "A good store with lots of parking and different shops/services within it including Argos."
• "Nice selection of produce, their cheap ranges (Hubbardds, Mary Ann Dairy, etc) are actually surprisingly good compared to the leading brands and save a fair bit of money."
• "Great ranges of food items."
• "Can get everything you need here from general groceries, fuel to homeware from the Argos."
• "A large Sainsbury's selling clothes, home ware, food and drink, in-store bakery etc."

Cons:

• "In the last few months the stock levels have got steadily lower on lots of items."
• "Alot of empty shelves."
• "Some shelves empty."
• "Didn't have everything I wanted."
• "They don't sell passion fruits, get some passion fruits and you can have 4 stars..."
• "Very disappointed with doing my shopping today, not a lot of fresh meat available lots of shelves empty."
• "This was a mini store, with a limit selection of items. Ideal for the forgotten things."

Staff and Service

Pros:

• "Staff lovely and helpful."
• "Had a very good shopping experience with very helpful and knowledgeable shop floor staff."
• "Staff happy, helpful."
• "Staff are very helpful especially when you're walking up and down the aisles trying to find a particular item they seem to find it straight away."
• "Staff are friendly and helpful."
• "Staff are amazingly helpful."
• "The staff are so much happier, customer service is perfect and staff always willing to help."

Cons:

• "My first time in Sainsbury for quite a while but was shopping for someone else with a 5 item list. I could not find an item and asked an employee was sent to the wrong Isle..."
• "Young boy knew nothing about certain types of fish."
• "Never enough staff at tills."
• "More staff on tills I went on sat morning and there was one till open."
• "STAFF NEED MORE TRAINING!!"
• "Very poor moody staff that are not interested."
• "Quite pricey. Staff are so slow it's unbelievable."