Marks and Spencer Reviews Summary

Store Layout and Accessibility

Pros:

• "Accessible store on all levels with seating available if required."
• "Good and accessible to wheelchairs, with lifts to upper floors."
• "Wheelchair and mobility scooter accessible entrance, lifts and large spacious disabled toilet available."
• "The store is set out in a really good layout allowing easy navigation of the store."
• "Various entrances. Some wheelchair accessible especially the front doors."
• "Accessibility - good, electronic front doors, wide aisles."

Cons:

• "Shop layout is awful, gormless customers aimlessly wandering in front of you every step you take."
• "Hard to find what you want when things are so spread out."
• "The lay out is most confusing. I am used to aisle which are adscent in m&s awful experience especially being so close to Christmas."
• "If you want the toilets it's a trek up through the floors."
• "The entrances are blocked with 'deals' making it difficult to get in and out when a few people are standing about."

Food and Cafe

Pros:

• "Large food hall on the ground floor."
• "It's so clean and the food is so fresh."
• "Food very good. Good offers on most weeks."
• "The food store has a great variety and a good quality (a lot of healthy prepared meal)."
• "Always beautiful food in here."
• "Coffee very good hot bacon sandwich excellent. Emmentel toastie very good."
• "The food in the cafe is really nice, however expensive."

Cons:

• "Climate control is way too hot inside M&S York, felt uncomfortably warm inside the whole time."
• "The cafe on the third floor was the worst I have come across in a Marks & Spencer store."
• "Very busy cafe but queue was managed really well and we didn't have to wait long for a table."
• "Good store with lots of choice but cafe too small, had to wait for ages for seating, and queued 20 mins for the toilet."
• "Tables were cleaned when we reached one however the toilets always have a massive queue and are on the top floor at the back."
• "Large queue at cafe, due to length of time it takes to make each cup of coffee."
• "Dreadful. Waited 30 minutes for order of food in the Cafe."

Staff and Service

Pros:

• "Well stocked store, with friendly staff and plenty of stock."
• "The staff are awesome, particularly the folks in the food hall, they are always very helpful and friendly."
• "Called in here when I had Man Flu and the staff in cafe were wonderful pulling the stops out in getting my food quickly."
• "The staff are very friendly and helpful making for a relaxing and productive shopping experience."
• "Helpful, friendly, knowledgeable and professional staff, everything you would hope for at an M&S store."
• "All the staff were so helpful with a level of service that is seldom found, truly outstanding."
• "Best customer service you will ever receive from such a helpful and kind staff team."

Cons:

• "Store very busy and chaotic, nobody around to help/direct me in the right direction."
• "Guaranteed something will go wrong and the machine will flash for staff assistance, then you'll find yourself stood there for ages waiting."
• "Left shop after waiting unacceptable amount of time on two different floors for checkout staff to stop chatting and work faster."
• "When I did get served the staff continued their chat and turned their backs on me."
• "Another store that doesn't want to help out someone! only wanted to swap a m&s item for another one but different flavour!"
• "Five members of staff on the order point talking about a staff issue. I was ignored despite the absence of a queue."
• "Rushed at the till and I'm sure they kept repeat vouchers I could have used again."

Product Range and Quality

Pros:

• "The store was well stocked with good quality clothing for men, women and children."
• "The toiletries area is very good and they sell some really good quality clothes."
• "Standard M&S. Good overall selection."
• "One of the better stores, due to the size and wide selection of goods."
• "A really good choice of delicatessen meats. The cheese section was also very good."
• "Great choice both for fashion and food and drink."
• "This Marks and Spencer store has a good range of clothing for men, women and children."

Cons:

• "Problem is everything is overpriced for what it is."
• "None of the clothes appear to be made in the UK and they are still using palm oil in their food."
• "The same old m&s overpriced cheap made clothes no wonder everything discounted to death."
• "The home section is poor as only little space is given to it."
• "Men's department on the top floor, so not great for browsing."
• "The main toilets were out of action you had to use a porter loo outside, that's why only two star rating."
• "Considering the wealth of this company and the amount of business this particular store attracts, I would think we deserve better!"