Sainsbury's Reviews Summary

Store Layout & Facilities

Pros:

• "This is a great store with safety in mind for customers and staff."
• "Love the new self scan checkouts and professional manager who gives brilliant customer service."
• "Smart shop using mobile app or provided scanner makes shopping quicker and more enjoyable."
• "A spacious store with a great selection of grocery lines, homeware, clothing, toiletries, flowers & more."
• "It's huge, really clean, staff are really helpful and it's open late."
• "Big Sainsbury pretty much guaranteed to have what you want, reasonably proves some are higher than expected but on the whole excellent."
• "It's the biggest Sainsbury's for miles around. A pleasant shopping experience, in my opinion. Wide aisles, well-trained helpful staff."

Cons:

• "It's not bad, but things seem to be scattered all over the place, I was trying to find lloyds pharmacy and it was like being in the Hampton Court maze."
• "One of the worst Sainsbury stores I have ever visited. It makes the Winchester branch seem like a palace."
• "Went to large shop thinking have more choice but limited fruit and veggies and poor shelf life on some product as well as products not available."
• "Where is the granulated sugar hidden in the store. Not even the staff could find it."
• "We're not Sainsbury regulars and found the layout confusing. Eg Chipotle paste not with other sauces like Pesto, but 3 aisles away with heavy! Aren't they all sauces !?!"
• "The store is ok. But don't go to the café it isn't worth it the food is not good at all."
• "I don't appreciate being followed around the store by staff members."

Customer Service

Pros:

• "Great staff, always pleased to help, always a pleasant shopping experience."
• "Friendly staff clean store and plenty of room to take a trolley down the aisles."
• "Really helpful staff, you can always find someone to advise you."
• "The staff are very friendly and always have a nice chat whilst serving you."
• "The lady at the till was friendly."
• "The staff are always friendly and helpful."
• "Staff members are friendly and helpful and the staffing level is good."

Cons:

• "Having covid jab 30 miles from home so needed loo.... These were the most disgusting toilets id ever been to."
• "We had breakfast in the cafe, the lady serving us was miserable and rude."
• "Having drastically cut down on staff you are rushed through the checkouts which is very difficult for elderly shoppers."
• "Member of staff on meat counter (Maggie) needs lessons in customer service and to remember some customers have disabilities she is unable to see before she tries to humiliate them in front of a counter full of customers."
• "Had to tap on a star to post this but can't give any stars today as I don't feel we were supported by your staff at all."
• "The staff didn't seem to know what they were doing."
• "Had a lady in front of me moaning about an item that wasn't allowed to be sold... Argued with the cashier for 10mins causing my icecream to melt..."

Pricing & Value

Pros:

• "Like Sainsbury good quality food nectar points save them all for Christmas shop that is usually free with all the points we collect."
• "Price is competitive."
• "Nectar prices are good."
• "Good fuel prices."
• "Good quality food as always."
• "There is a good range of food options for those that need them e.g gluten free, vegetarian, vegan etc."
• "Very well stocked with much good variety."

Cons:

• "But generally Sainsbury's is a little more expensive than Tesco and the German discounters like Aldi and Lidl."
• "Many things are cheaper elsewhere though they have a good loyalty scheme."
• "They have a 2 tier price system now. 1 for there members and 1 for the rest of us."
• "Only problem is your prices are higher than asda who compete only a few shops away."
• "Great place to shop very good range of products and produce but can be pricey on a lot of products."
• "I think this is the most expensive supermarket around."
• "Good quality food as always. But more expensive than Asda and Tesco."

Facilities & Cleanliness

Pros:

• "Well controlled entrance and exits and queuing."
• "Also has cafe and local community activity centre too."
• "Big sainsbury's, well laid out, big car park."
• "Free parking at castle point."
• "Carpark free and convenient not having to walk to far from the car with heavy trolleys."
• "Located within Castlepoint Shopping Centre. Huge car park, plenty of available spaces."
• "A good, well stocked store with social distancing policies in place."

Cons:

• "The large Castlepoint car park does get very busy though so best to avoid peak shopping times."
• "There is safety divider between cashiers but no wipe down after each customer."
• "The tea cake was the worst I've ever had & over the years that is a lot."
• "Visited today around 11am. Whilst the variety of food and layout are all good, I shall not shop here again - queues at tills left some elderly shoppers standing waiting to pay and clearly uncomfortable."
• "today we purchased these 'Taste the Difference' burgers... had to pause eating several times during the meal to ~ Spit out bits of grizzle out of these supposedly top quality burgers."
• "Limited selection of Cat food & Cat Litter however very clean & friendly professional staff."
• "The cafe very disappointed, after waiting for 15 minutes to get a coffee choose the food then to be told 'It's a 30 minute wait for food !' Not really good customer service."