Morrisons Reviews Summary

Store Environment

Pros:

• "The toilets (baby change and disabled loo) Is now much much nicer since they have done a refurb, the store is nice and fairly bright and airy."
• "Shop is clean and shelves are well stocked."
• "It is also clean and tidy."
• "Lovely large store with fuel station adjacent, plus 2hrs free parking for customers."
• "Very big store with plenty of products to choose from."
• "Excellent fresh fruit and veg."
• "The fruits and vegetables are always fresh, they also have all kinds of freshly baked pastries..., bread, donuts..."

Cons:

• "Just awful. The floors are full of holes, dirty shelves dirty trolleys."
• "The floor in the store is quite old dirty and dated, needs modernising."
• "Spacious supermarket but seems dark and gloomy ? Shelves were untidy and low on stock."
• "The place is disgusting food all over the floor along all sorts of other things.. the food was terrible."
• "There was food all over the floor, the tables were dirty, the windows had been smashed in some time long before."
• "Shopping Saturday afternoon at 5 pm ..hardly any produce, look like they where shutting down, mess and crates everywhere."
• "Not much food on the shelfs."

Customer Service

Pros:

• "Senior chemist most helpful and constructive."
• "All staff I encountered were very polite & friendly, (especially the man on the customer service desk) nice in-store cafe, plus self serve check outs as well as the usual manned ones."
• "Staff are friendly and helpful."
• "The staff here are excellent."
• "Person on my checkout was brilliant and interacted with her customers in a very friendly and cautious manner."
• "Staff seem friendlier and more helpful."
• "Nice friendly staff."

Cons:

• "Miserable staff. Poor attitude."
• "Taunton Morrisons is consistently disappointing. Unfriendly, unhelpful staff."
• "There are long queues for checkouts including the self serve and the staff look exhausted and down trodden."
• "She displayed a very poor attitude treated me as an inconvenience and tried her hardest several times to put me off selecting a products from the counter."
• "The staff are so rude."
• "She really needs to brush up on her customer service skills, as she's one of the most miserable and rudest people I've ever had the misfortune to meet."
• "Lisa, on the Customer Sevice Desk, (and sometimes the Check-Outs), let's the side down."

Parking and Accessibility

Pros:

• "Ample car parking."
• "Good sized car park, in store cafe, post box, toilets, disabled, baby change, dry cleaners, photography facilities, self scan area."
• "Accessible, early morning opening times, adequate parking spaces, limited bike parking."
• "The car park is a decent size and free."

Cons:

• "At times it is almost impossible to find a parking space because so many people park for free and then pop into town leaving very few spaces for Morrisons customers."
• "Dreadful .... queues to park."
• "Due to people being able to park here for town, the car park on weekends is a nightmare."
• "One thing I don't like about morrisons is the parking, a lot of people park up in morrisons then go into town because they know they can leave there car there for 2 hours."

Product Selection and Quality

Pros:

• "Great choice of food available."
• "Loved the choice of items from the bakery counter, meat and fish looked fresh and inviting and the deli counter was well stocked."
• "A very well well stocked store."
• "Morrisons still make the best raspberry doughnuts of all of the supermarkets."
• "Very good produce and very good prices and your strawberries were very very nice your meat counter was good and fish."
• "Good range of products such as fresh, frozen, toiletries, household, beverages, confectionery, magazines & newspapers, soft drinks, plus alcohol, tobacco, etc, etc."
• "Great fruit and veg with excellent wine selection."

Cons:

• "They're stock is now terrible and follow that up with how the management dealt with the sad death of a pensioner due to an incident in their store, I have no reason to shop here."
• "To me half the time on the deli counter not enough range of cooked meats, also on the bakers lot of time a shortage of doughnuts."
• "Food was disgusting!! It didn’t even look edible and most certainly the worst food I’ve ever been served!"
• "Virtually every time we visit we find at least two items on our list not on the shelves and these are every day items."
• "Changed my mind about them in the last year, product selection is becoming less and less, prices higher and higher."
• "Stock levels low on fresh often out of stock."
• "Since the revamp I haven't found this store improved. It feels like there has been a reduction in the choice of food available."

Cafe and In-Store Dining

Pros:

• "And the cafe was absolutely brilliant when we when we had a breakfast here was very reasonable and very tasty would definitely recommend breakfast."
• "They do a lovely breakfast."
• "Cafe does a good breakfast."
• "Giving Morrisons 5* today for their upgraded breakfast menu; vegan porridge today, smashed avo and poached eggs on sourdough yesterday."
• "We had two breakfasts at the Taunton stores which have been perfect. Exactly as I like it."
• "Also has a good value cafe which serves good size portions."
• "When food served chips overcooked peas dried up. Fish was good."

Cons:

• "Had food in the restaurant and it was awful mess no staff coffee machine not cleaned in days place was gruby and staff in that area were awful no care or plan."
• "The cafe is terrible. When I ordered food I could barely find a single clean table to sit down at, maybe because of a shortage of staff to clean up."
• "Went to the cafe for a breakfast. Very poor standard."
• "We went to the restaurant. Disappointing."
• "But cafe was under staffed. Tables needed clearing as customers were having to do it themselves so they could sit down."
• "I went for breakfast which, after waiting for 25 minutes and having to ask where it was, was cold, greasy and nearly inedible."
• "The place is disgusting food all over the floor along all sorts of other things.. the food was terrible."