Oyster Properties Reviews Summary

Professionalism and Responsiveness

Pros:

• "Gemma at Oyster Properties has provided an excellent service throughout the renting process."
• "She was and is very quick to respond to any messages or emails which made the move so much easier and put my mind at ease."
• "Very professional, friendly, patient and cheerful all the time."
• "Great communication, answering even on their days off!"
• "Gemma in particular kept me in the loop constantly and replied very quickly when I had queries."
• "Gemma was very professional and helpful from the moment we went to see our flat."
• "Gemma was able to guide us through it and solved the problem."

Cons:

• "With an attitude the lady will put up a wrong allegation towards you."
• "When I called both agents were rude and abrupt, and I really felt they couldn’t be bothered to help at all."
• "Refused to call us back several times for over a week."
• "Will not be continuing my search with this agent as they made the overall experience really stressful and complicated."
• "Ignored emails about putting in an offer and gave no updates."
• "Also the last customer service representative hung up on me."
• "Managers are never available despite several written requests directly to them for contact."

Support and Assistance

Pros:

• "Hemangi, she has been there for us no matter what the situation was. She is supportive, caring and really understands what tenants go through."
• "Quick response to repairs and work done to a high standard."
• "They even provided me with some helpful tips and advice for moving into my new home."
• "You have been very responsive and patient ever since the time we showed our interest in the property."
• "Gemma is truly an asset to Oyster Properties."
• "Gemma and Oyster Properties are superb! They provided great support during our process."
• "Gemma for being supportive throughout the process and patiently answering my questions well after I moved in."

Cons:

• "After finishing the contract they just try and find issues and telling lies just not to give back the deposit."
• "The booking process for viewings is long-winded as you have to have a zoom call rather than have videos sent to you directly."
• "Lack of communication between staff members on property viewings."
• "Renewal process is lengthy and we had a maintenance instance which was very poorly managed."
• "Unprofessional service post covid. Lack of response to emails and phone calls when urgent matters crop up with tenants."
• "Awful customer service, I asked some questions and they didn’t call back."
• "Shockingly bad lettings agents for prospective tenants."

Customer Experience

Pros:

• "A massive thank you to Gemma at Oyster Properties! She was ‘on it’ at every given opportunity- so helpful and had all the answers to make my move nice and smooth."
• "Their services were amazing and it really helped us to rent our first place in London without hassles."
• "I would like to particularly commend Gemma for her personable nature, hard work and dedication."
• "Gemma is not only a great realtor but also very kind and helpful person."
• "Gemma was absolutely fantastic as she helped me through the entire process and made it all extremely smooth."
• "I liked the compliments-key chain gifts given by oyster properties."
• "Gemma was very helpful, PATIENT and very professional throughout the whole process of me renting the property."

Cons:

• "The experience for me felt absolutely horrible and I felt so disrespected by this estate agents."
• "I definitely don’t recommend these agency to anyone who has other choices apart from them."
• "We had a smooth onboarding experience but realized a couple of important keys were not handed to us."
• "If you want a bad experience use oyster property..walk away from this agency."
• "Our nightmare agency in this area.. Don't bother in getting a contract with them.. They are such bad liars."
• "We left there feeling like impostures."
• "We travelled for almost an hour, only to be made to feel awful in the end."