Wards - Letting & Estate Agents in Dartford Reviews Summary

Customer Service

Pros:

• "She showed fantastic customer service from start to finish and is a credit to the Wards company."
• "Any time I had need documentation, like EWS certification or additional information on the management company, she has gone above and beyond to get back to me quickly."
• "Fantastic service from Marina I have to say she is really very helpful and was very patient."
• "Debbie for her support, commitment, persistence and professionalism that she provided in the sale and purchase of our properties through Wards."
• "Nothing was too much trouble and Laura was always there to help with every aspect."
• "Laura did everything she possibly could and nothing was too much! Every question was answered and no stone was left unturned!"
• "Laura is always really quick to respond and super professional."

Cons:

• "Tied me into a 20 week contract and not once asked why I wanted out once I requested to leave their services."
• "Wouldn't recommend anyone use Ward and Partners at all in Dartford."
• "Avoid by any chance this company. They are not serious and no customer support."
• "They’re rude and disrespectful."
• "Very disappointed in their service and communication skills, totally unprofessional."
• "I felt that my verbal complaint was not taken seriously by the manager."
• "STAY AWAY FROM THEM!!!!!!!"

Professionalism

Pros:

• "Marina obviously knows her job very well."
• "Harry helped me find a place quickly and was excellent in moving the paperwork through."
• "George, the letting agent was extremely professional, helpful and accommodating."
• "Imarna was professional, completely transparent, friendly, never rushed us and we felt like we could always ask her anything at any point of the process."
• "The staff always gave us updates regarding our purchase."
• "Their professionalism, expertise, and local market knowledge made the whole process easy and straightforward."
• "Just purchased our first home with wards. Debbie Ogden was our liaison throughout the process. She provided much needed advice and support during the process."

Cons:

• "Disgraceful."
• "Walked in to the branch and was honest and open about my reason for needing a valuation on my home. Geoff was very unfriendly and unhelpful informing me I’d have to wait a minimum of 3 weeks for a valuation."
• "I would never recommend Wards and would never use them in the future."
• "Broken an item in my home and diminished responsibility until I had to argue the case."
• "I felt discriminated against whenever I dealt with any of their staff."
• "Really upsetting."
• "lack any empathy or understanding and instead come across very unprofessional and at times very childish and sarcastic in their written communications."

Communication

Pros:

• "Been in branch a few and spoke to James about doing a valuation on my property and looking at properties to upsize too received excellent advise from James."
• "George always responsive either over email or over phone."
• "Every communication I have had with Laura and Imarna has been a pleasure and really felt looked after and cared for."
• "Her communication is 5star."
• "All staff members we dealt with were professional, informative and made the buying process incredibly easy for us."
• "Their communication style is very impressive and timely, and I am happy to use their services again and to also recommend them to other buyers."
• "They always had time to answer our questions and with a quick turnaround so put our minds at ease."

Cons:

• "he then told me that she would text me that afternoon to say when the photographer was coming, 24 hours later I rang and was told that she had only just found out and was going to contact me."
• "Having expressed interest in a property viewed, a whole week was wasted in getting answers to questions."
• "When I called/emailed Wards about why it was falsely advertised, they could not respond."
• "I have contacted in the morning agent for viewing the property to rent. Agent told me he will speak to the Landlord and let me know. At the end of the day I have called Wards agent regarding the viewing but he told me there is no updates and that tomorrow he will be on day off so I need to call to the agency and someone else will help me. Next day no one responded to me and the advertise have disappeared from their website and righttomove. No explanation, no calls back."
• "Happy so send overwhelming amounts of emails and texts but never reply to anything sent to them."
• "Had four estate agents around to value our property on 14 May 2018 and the other three were fantastic but Ward and Partners from Dartford I was bitterly disappointed in for the following reasons."
• "Also I have had no reply to both my emails cancelling my contract and requesting a refund."

Value and Pricing

Pros:

• "The costs / charges were all upfront and dealt with in timely fashion."
• "Geoff and his team exceeded expectations in that the selling price we achieved was 15% more than competitors suggested."
• "If you want both expertise and professionalism in selling your house Geoff (Wards Dartford) is the person, patient, willing to listen and advise, exceptional and prompt communication (correspondence/telephone response)."

Cons:

• "The contractors they use quoted me 1700 for work (and that was just an initial quote, meaning the work could have cost more if they find other issues), while I got the work done for 1200 with another contractor who seeing the agency's quote branded it a 'rip off'."
• "they made a huge amount from an old man to sell his house and took every opportunity to get more money from him."
• "Wards kept delaying it blaming it on the previous tenant not moved out yet."
• "leave your home not how they left if after viewings which at times were forced at very short notice."
• "so unprofessional, wasted my time and stringed me along for a month telling me false information."
• "If you are a tenant and in a position to rent from Wards please stay away as they lead to daylight robbery!"