Rampton Baseley Reviews Summary

Professionalism and Responsiveness

Pros:

• "We have used Rampton Baseley for many years now for lettings and property management of a vast property portfolio of properties and have always found them to be really professional, helpful and responsive."
• "Rampton Baseley found us an excellent tenant very quickly and efficiently."
• "Fantastic local estate agents who know their stuff! Perfect balance of confidence and calm, which is exactly what you need in the whole process of selling a well loved family home."
• "Rampton Baseley were very efficient in securing a buyer for me within a couple of weeks and above the asking price - really impressive."
• "I cannot praise them enough for their outstanding dedication, consistency, hard work, professionalism, and attention to detail, which truly made a significant difference to the sale."
• "George was very helpful throughout the whole process of purchasing my first property! He was great at answering any questions and was very professional throughout."
• "Rosie was a pleasure to deal with and was always quick to respond and continually kept us up to date."

Cons:

• "The communication from the team is absolutely appalling."
• "Appalling service right the way through - they don't respond to emails with any urgency and display an utter lack of common decency."
• "Lastly it took us more than 6 weeks to actually get our deposit back. They tried to charge us for several different things which we had not done."
• "Whenever we had an issues with the flat, especially when first moving in, it took such a long time to get things sorted."
• "They then posted the pictures online to lease the flat again. At this point I realized they had moved my personal property without my consent which is completely out of order."
• "The flat I rented through Rampton Baseley suffered some water damage caused by a leak in the flat above. My repeated requests to the agent to have the damage repaired were completely ignored."
• "I had a poor experience with Thalia Loaiza from Rampton Baseley."

Efficiency and Market Knowledge

Pros:

• "They were very fast to respond to all emails, diligently undertook viewings and handled themselves very professionally throughout the sale."
• "Highly recommended! As a buyer, I found Rampton Baseley to be extremely proactive in finding a variety of properties for us to view, and highly efficient at managing the purchase process."
• "Thank you to Josh specifically & the whole Rampton Baseley team for helping in the recent sale of our house. The team was incredibly professional, were upfront, honest and managed the process from start to finish."
• "Within a week of putting my property on the market we had three offers at/above asking, all of whom seemed like high quality buyers."
• "Having dealt with almost the entire team across both the Northcote Road and Bellevue Road offices I can safely say that RB have proved themselves to be excellent in all respects."
• "The service provided by Rampton Baseley has been outstanding from beginning to end. The price we were advised to ask proved to be spot on."
• "Liz Nascimento had a great depth of knowledge regarding the local market (inc. pipeline) and very quickly got to grips with what we were searching for."

Cons:

• "I had a flat viewing on Saturday and they told me that they would call everyone on Monday to see who was interested in putting an offer. I waited the whole day on Monday expecting to receive a call and I ended up calling them."
• "We received no notice that this would be the case, and no apology after. We asked for Thalia to call us back in due course, but this has never happened."
• "Rampton Baseley also have poor attention to detail, with inconsistencies in basic information between their own website and their listings on sites such as RightMove etc, for example forgetting to increase the rent price by 20% this year on some sites."
• "When calling the office of the estate agent, they would not contact Thalia on our behalf to ask where she was, and she had not given us a phone number for herself."
• "When we moved in, the property was supposedly professionally cleaned, it wasn't."

Customer Service and Support

Pros:

• "Having rented many properties over the years in various locations I have had my fair share of disappointments and horror stories. However I can comfortably say it has been an absolute pleasure working with Rampton Baseley."
• "We're very grateful for the guidance, professionalism and personal touch from Ali and her team."
• "Romany and the team at Ramptons are a pleasure to deal with. They have been finding lovely tenants for our property for over six years, and we always recommend them."
• "We would also like to give a special shoutout to Josh who went above and beyond in ensuring all aspects of the process ran smoothly, putting our minds at ease at every juncture."
• "I was very surprised to see the negative views on this site. RB sold our house Between the Commons in the summer and we were absolutely delighted with them."
• "We would like to thank Alison Craske for helping us find our dream home. She has been so helpful and professional from the very start, perfectly understood what we were looking for, and has supported us till the very end of the process."
• "Liz Nascimento the sales agent went above and beyond to make a very complicated sale go through."

Cons:

• "We also had superb service from the lettings manager who is a great communicator and excellent at sorting out any issues the tenants have."
• "I can not recommend Josh at RB enough! Josh demonstrated an in-depth understanding of our needs and with the market as competitive as it is he showed patience and guidance in our - 18 month - search for a family home."
• "Alison at Rampton Baseley was extremely helpful to us in the purchase of our home in SW18. She patiently worked with us over the course of more than a year as we looked to find the right place that met our needs."
• "Ali in particular went above and beyond in helping to source high quality properties to view and was extremely flexible and friendly in her approach as well as being highly knowledgeable about the local market."
• "The team were professional and conscientious, and provided really solid guidance on sale strategy marketing and how best to maximise showings."
• "I always found the staff helpful, efficient and friendly, so was satisfied with the service they gave me."