Hampsons PlantWorld Reviews Summary

Customer Service

Pros:

• "Staff exceptionally polite always dressed in uniform and willing to help even carrying your purchase to your car."
• "Absolutely fantastic customer service."
• "Always a great experience at Hamptons."
• "The staff are of all age groups and are lovely and helpful."
• "Staff were fantastic, bought quite a lot for our new home, they packed our car, we didn't have to do anything."
• "Staff always helpful and pleasant..."
• "The staff are friendly and approachable, and knowledgeable too."

Cons:

• "Staff are useless."
• "What an awful way to end our great morning out. It's very rare one individual can spoil my day. But a female member of staff on the till this morning did just that."
• "Dealing with rude, obnoxious, arrogant, unfriendly staff."
• "The staff stood behind the tills I find miserable and a poor attitude, felt like they didn't trust us."
• "Appalling customer service."
• "The staff did not appear very knowledgeable..."
• "The rudest staff we’ve ever had to unfortunately be served by !!!!"

Pricing

Pros:

• "On my first trip I managed to find a couple sets of tools for less than £2 each."
• "Hot roast pork & chips was excellent value & tasty."
• "Omgoodness what a place, it has everything at great prices."
• "Visited on the bank holiday and was pleased to get some real bargains."
• "The prices are excellent and there's always a bargain to be found."
• "This is my favourite garden centre, especially now that plants are £1 A tray and hanging baskets and potted plants are half price!"
• "Always busy, best pies and craft scotch eggs from the delicatessen 😋"

Cons:

• "Gone very pricey since lockdown and reopening."
• "Also the prices in store have shot up massively meaning that its not now the bargain store it used to be."
• "The cafe is awful, £5.99 for a small breakfast and when it arrived they’d forgot the sausage."
• "Terrible service and over inflated prices."
• "CHECK YOUR RECEIPT! OVERCHARGED BY £15!"
• "It's worth a look around, although you can end up spending a small fortune as prices are a little higher than other shops that specialise in that given section."
• "The food is terrible for the price."

Facilities & Layout

Pros:

• "It's like Narnia."
• "Great selection of all gardening equipment and plants."
• "Great selection of plants, indoors and out, ornamental and food crops."
• "On-site cafe which serves their renown pies, which you can also buy from their deli counter."
• "Good selection of both indoor and outdoor plants at reasonable prices."
• "Really brilliant garden centre! Some beautiful plants."
• "An Aladdin's Cave of not only gardening staples, plants, furniture, tools and food, but stuff that you never thought you needed until you saw it on display!"

Cons:

• "The car park, in my opinion, needs to have more disabled parking and to have them in the section as you turn left into the carpark."
• "Several of the automatic doors to the outdoor areas and interval automatic doors don't open properly and had to go to the other doors further away to get back inside the store with loaded trolley."
• "The only thing that lets it down is the car park."
• "Parking is limited on the site and can be a problem at busy times."
• "Beware when going here firstly the car park the new part of the car park is really bad the spaces marked out are way too small."
• "The one way system is far worse than Ikeas, which at least has well marked shortcuts."
• "Lay out is a bit crazy and you can find yourself missing whole sections of the place."

Cafe & Food Quality

Pros:

• "Lovely homemade food in the café."
• "Awesome... cafe is spot on food is good and very reasonably priced..."
• "Great garden centre with fabulous butchers and bakery. Lots of great priced gardening essentials."
• "They sell beautiful steak pies they're not cheap but brimming with filling."
• "Best egg custards ever served in cafe!"
• "The cafe is AMAZING, and I just love their baked goods, especially the quiche Lorraine and Manchester tart."
• "The cafe is wonderful with great home cooked foods and good coffee."

Cons:

• "The cafe is awful, £5.99 for a small breakfast and when it arrived they’d forgot the sausage."
• "Cafe seemed to be out of most things, the guy in front and also behind me had to change their order as I did."
• "The lack of enthusiasm in the cafe is appalling and the quality of food is just getting worse, way expensive for what you receive, not great either."
• "The worst breakfast lve ever partly had."
• "Food is usually ok but the wait to get served is too long."
• "Luke warm and tasteless meals, very economy supermarket meal style."
• "Menu stated seasonal veg but it was frozen in cooked an bland gravy tasteless..."