Stoneacre York Reviews Summary

Customer Service

Pros:

• "The paperwork was concluded very quickly and the financial side was dealt with by Alex with the ever smiling face!"
• "Jordan was Brilliant throughout and helped me pick which car was suitable for me and I honestly couldn't be happier."
• "Thank you Calum for spending so much time with me, I hope you will still be there for my next purchase, I'll ask for you personally."
• "Greeted on arrival by Shannon who was very friendly and professional."
• "We dealt with Zoe at Stoneacre York on both occasions and she’s been absolutely fantastic."
• "Jordan and Chris were both very helpful, they were both very professional and kept their word throughout the whole deal."
• "Dion was great and looked after us well."

Cons:

• "Please please be careful they are awful to deal with and they will try charging you for things you have already paid for or don’t need doing!!"
• "Unfortunately, the team at Stoneacres are all-too-willing to conform to this vacuous stereotype."
• "Local garage not impressed with what they saw of your handywork either."
• "He said he'd call me later in the day with some figures. He never called."
• "Negotiations were rushed, with aggressive/intimidating overtones, and the after-sale care was non-existent."
• "Point blank refused to take a very quick look at my vehicle."
• "Visited the Service department today. Was dealt with by a young man with few manners, little knowledge and no customer service skills."

Financial Aspects

Pros:

• "Brilliant that we got 0% finance as well, thank you Jordan for the drinks and sweets."
• "Paid 10000 for a car and 1000 for a lifetimes gurantee."
• "Although lots of serviced offered we paid cash and declined finance and all other offers."
• "Got the Stoneacre Guarantee and I have now got care free driving for the next 5 years, thanks again Jordan."
• "I was led through an efficient after sales pitch, where I purchased a few extras with a great discount."
• "The part exchange price was excellent and I couldn’t be happier with my purchase."
• "Overall a very easy process and they gave us a great deal on our part-exchange also."

Cons:

• "Prices are extremely expensive for the service you receive."
• "Extremely poor after sales service."
• "Made a complaint and refused to refund me."
• "If Stoneacre wanted to look at it I had to pay a £89.99 starting fee."
• "This fee is purely just for a 'diagnostic', not even to fix it."
• "All they seem to want is to sell you extras. Extended guarantees and some fancy paint protection."
• "Every year they recommend aircon regas, replace brake fluid and replace coolant, despite them having done all three themselves in the last two years."

Quality of Work

Pros:

• "Definitely recommend this place. Sorted a problem out for me which a previous garage had failed repeatedly to solve and at a reasonable price."
• "So friendly, helpful and knowledgeable."
• "It’s been a delightful experience at Stoneacre today!"
• "Stoneacre, York efficiently carried out replacement of the 'wet' timing belt on my Ford Fiesta."
• "Excellent friendly and reliable service."
• "The most helpful and cheery man called Darren... went above and beyond to explain everything to us."
• "The staff were all really friendly and kept me in the loop with the progress of the work."

Cons:

• "I took the tyre to an independent tyre specialist on the outskirts of Reading and said I thought it was a slow puncture. In fact, they said the tyre hadn't been beaded to the rim properly!"
• "Next time I looked under the bonnet, there was a screw still resting on top of the scuttle."
• "DPF had been drilled out and they hadn't noticed this."
• "I dont know what you did to my airconditioning which was working when i gave the car to you, but its now just blowing warm air."
• "The paint should be of a high standard to start with. And if the car is built right it should be reliable."
• "The car emptied oil all over my driveway due to the wrong oil filter seal been fitted."
• "The problem that I originally asked to get fixed did not get resolved and I still got charged the full amount."