Buy It Direct Reviews Summary

Delivery and Shipping

Pros:

• "Even the delivery on their own transport was bang on time."
• "Set a time, phoned 1 hour in advance and delivered straight into my kitchen."
• "We was kept updated with delivery that was done through DPD."
• "Spoke on the phone with polite & positive staff to confirm some info on my order which was delivered by 17:30 ish the next day I'm very impressed with my new tech great experience doing business with this company they got the job done like a Doctor."

Cons:

• "Waited 7 days over delivery date. Sent 10 messages with no answer."
• "The 55inch curve TV I bought wasn't ok. can't connect to satellite even using satellite box."
• "Ordered an item from Buy It Direct via their eBay store. Two days later the item was cancelled and refunded out of the blue."
• "5 days later, still no item, to be told by telephone support item unavailable."
• "Ordered a bed on July 7th and am still awaiting delivery."
• "Bought a 4K TV and still haven't received it, over a week after 'guaranteed' delivery date."
• "Stay away from this company. Currently waiting for delivery over 2 weeks."

Customer Service

Pros:

• "Most of their prices are competitive. The website is good. Customer service take a bit too long to answer calls, but once they do they are polite and helpful."
• "First time buying from Appliances Direct. Had to wait until item was back in stock but that was stated on the site when I ordered. Was kept informed of delivery date and the item (dehumidifier) arrived on the date and time specified. Absolutely no problems at all with this company."
• "The manager got in touch with me to let me know he's dispatched the replacement and it will be with me next day."

Cons:

• "The absolute worst company I have EVER dealt with!"
• "The entire customer service process is designed to fail."
• "Customer lack-of-service couldn't have been worse!!! aggressive bullying customer reps."
• "Absolutely poor customer service."
• "Buy It Direct have the worst service I have ever experienced."
• "Worst company to deal with!!! Avoid at all costs. Customer service is appalling."
• "Absolutely appalling customer service."

Product Quality

Pros:

• "The Air Purifier/Dehumidifier has been on almost constantly since it was delivered and it’s made a huge difference to the air quality in the apartment."
• "Ordered full kitchen appliances and they were the best priced by a mile!"
• "All 6 appliances delivered in 3 days and in perfect condition."

Cons:

• "Returned a laptop in July because of the poor quality. Broken keys."
• "Laptop returning with an entire hinge busted from the inside out."
• "Bought a coffee table which arrived very damaged."
• "I bought a electriQ 12,000 BTU portable air conditioner from Appliancesdirect, but it only worked for a couple of hours before it stopped producing cool air and started making a banging sound."
• "The worst place I have ever dealt with. We purchased a fridge freezer from them a few weeks ago it’s arrived missing parts."
• "They sent a dehumidifier that was leaking and grew mould inside, making myself and my family ill."
• "This is a really poor bbq. The gas blows out every time you use it."

Refunds and Returns

Pros:

• "Refund did come quickly but I’ve wasted the time waiting for the dispatch."
• "I got the refund very quickly, but they never collected the faulty fridge."

Cons:

• "So that was mid February it is now 15th March, im still waiting for my refund a month on."
• "Don't expect a refund for faulty goods without a fight at your cost."
• "They refused a replacement. Their attitude is put us in the small claims court."
• "Had to contact my bank to get a refund! I had to wait over a month and half for a full refund."
• "I want a refund for a shower I have returned. Over 3 weeks after having returned it I'm still no further forward in receiving my refund."
• "Terrible people, I have been trying to get a refund for a cancellation since the 23rd of October, today is the 7th of November (14 days later) and I still don't have a sniff of my refund."
• "Was told I'd get a refund in a matter of days. Still waiting."