Walkers Window Company Reviews Summary

Customer Service

Pros:

• "The customer services was fantastic right from the initial sales visits to the aftercare and follow up provided."
• "Great customer service from the start and updated me with all necessary details."
• "The sales rep came to visit us during lockdown and was extremely approachable, with no pressure selling."
• "From start to finish I received excellent service from Walkers Windows."
• "The Customer Service Team were great, very polite and happy to answer the many different questions I had."
• "Walkers Windows are very reliable and kept us informed at all stages and always courteous."
• "The salesman was great and the price was fair for what we wanted."

Cons:

• "Some of the managers are extremely rude and there needs to be a lot of work on the customer service element of the service."
• "The girl on the phone was very rude."
• "I reported this immediately by email along with photos but had no response."
• "Communication is diabolical, if communication was better it would install more confidence for the consumer that the situation was been rectified."
• "While the sales team were very efficient the after sales has been absolutely terrible."
• "I called the office to complain and was told i would be called back shortly. Which didnt happen."
• "The staff are rude, arrogant and will do anything they can to avoid having to speak to you and solve an issue."

Installation Quality

Pros:

• "They worked incredibly fast and efficiently."
• "They were very tidy, left nothing behind, and the house was cleaner after than when they arrived."
• "The workman sent to do the job cracked on and replaced all the windows very efficiently and quietly and tidied up after himself."
• "Both installations are excellent, I cannot find any fault whatsoever."
• "The doors and windows are of excellent quality and fitted superbly."
• "The installation was excellent and the guys who did the work were professional, friendly and tidy."
• "The fitters did a good job and the after care was quick with no quibbles."

Cons:

• "windows installed that don’t fit with large amounts of visible expanding foam filling the gaps."
• "I noticed however some damage to the frame, and that the lock installed was not the Ultion lock."
• "A job that should have taken a day has gone on for seven months."
• "The workers that came mistakenly broke our toilet top when installing the windows."
• "Nothing was cleaned up. We found broken bits of the old window on the beds and washing baskets."
• "messed the sidelight panels up, twice, several other issues and had little respect for my property, particularly the wooden floor."
• "The door frame had been over tightened and cracked, the door lock didnt work."

Product Quality

Pros:

• "They are such good quality and have made a big difference to the look and feel of my house....no more draughts."
• "The quality of the frames and composite door is superb."
• "Very happy with my new composite front door!"
• "The doors themselves are manufactured to the highest standard and offer excellent protection against possible crime."
• "The door itself is a significant upgrade on my old door - far more robust and the new locking mechanisms make my home feel far more secure."
• "We are happy with the quality of the door and the anti-pick lock, and the difference it has made to the temperature in the hallway."
• "The quality of the windows is amazing and has improved the heating in our house."

Cons:

• "Save your money and go elsewhere."
• "Please heed my warning and find alternatives."
• "DO NOT USE!"
• "Please, avoid Walkers Windows at all costs."
• "Had so many problems with my door."
• "Still been having problems, our walls are all going mouldy because of this door."
• "Shocking experience with walkers windows, no silicone between panels, you could see through the gaps between the panels where air was blowing in."

Professionalism

Pros:

• "The sales people are not pushy but will keep trying to get a quote for you in the budget you can afford and for your requirements."
• "The installers have all be very polite, did a good job and left the house clean and tidy."
• "On the day of installation there was a team of 3 that fitted the windows they were polite and worked very quickly."
• "The fitters were great and worked so well together. They were respectful of my property and followed coronavirus guidelines."
• "The salesman was pleasant and not at all pushy. He provided good advice."
• "Very professional and friendly service from Paul and his son Luke. 10 out of 10."
• "The installer was very professional tidy and answered any queries I had."

Cons:

• "The lads seemed to try rush the whole install in 1 day even working in the dark."
• "Managers couldn't care less that job wasn't done correctly."
• "Managers are aggressive, rude and dismissive."
• "Salesman on the phone asked that my husband be present while he visited.. very offensive."
• "Medicore from salesman to fitting."
• "Poor quality, poor workmanship and poor customer service."
• "The fitters did arrive they were very unprofessional."

Value for Money

Pros:

• "Fab price and so helpful."
• "This is the 3rd time we have used Walkers Windows and we wouldn’t hesitate to use them again."
• "The price was reasonable, quality of work was good, fitters were efficient and left the place clean and tidy."
• "Would 100% recommend and I have no idea why anyone wouldn’t!!"
• "Would definately recommended Walkers Windows and we would definately use them again when needed."
• "I am completely satisfied with the value for money."
• "I thought their prices were very good value for money."

Cons:

• "I was given a price match quote that was valid for 2 hours apparently then not called back for almost 3 hours."
• "Fitting day was rearranged 3 times and was confirmed last minute."
• "However the bay trims needed finishing. I called Walkers to query this and said they would do it within the fee I had already paid but the next day called back and said there would be a charge."
• "I have windows with larger frames that I wanted as salesman didn't tell me the thinner frames I wanted didn't come in the finish I wanted."
• "Avoid like the plague! They’ve had nearly 6 months to fit uPVC windows and front and back door on our three bed house and it’s still not finished."
• "Walkers windows I asked for 8 windows and 2 doors quote a few days ago .. salesman called Paul arrived he didn’t even measure and windows he walked around the house and quoted £8000 pounds."
• "They never arrived. No messages. No apologies from the two installers."