Address: Northfield Lane, Upper Poppleton, York YO26 6QE, United Kingdom
Phone: +441904795920
Rating: 3.9
based on 145 reviews.
Selection and Variety of Products
Pros:
"There was a great selection of plants, with the different types of plants fairly easy to find."
"Really fantastic selection of products, would buy the whole shop if I could."
"A well stocked and layed out garden centre with plenty of choice. More than just plants."
"Great selection of plants & flowers. Also has an aquarium where you can buy fish for an indoor fish tank or for ponds."
"Good selection of plants on a decent sized footprint."
"Brilliant garden centre. It had everything possible I think."
"Top quality plants well looked after, even has original household decor with gift sets ect, pet section has a good range."
"Great variety of garden items and gifts. Got some spring bulbs at reasonable price."
Cons:
"Worst garden centre! No standard compost today. Only 2 checkouts open and long queues."
"Very run down, no clotted cream in the cafe, dirty cup...altogether a very disappointing experience."
"It is sad to say that a lovely garden centre is looking sad it has leaks in the roof."
"Pretty poor really, plants looked in desperate need of watering, also quite expensive given the state they were in."
"Very overpriced, disappointed in the lack of decorations in the Christmas shop that were reasonably priced."
"Eye-watering prices for plants. Cafe was ok, but the outside area is very depressing and music far too loud."
"Made a special trip to purchase an orchid for a gift. The condition of 90% of the orchids was appalling."
"No customer service dept?? Have been trying all week to get through to a none existent customer service department."
Cafe Experience
Pros:
"Had a great time today bought some fish in the aquatic section, had tea and cakes in the cafe which were delicious."
"The only criticism of the whole place is the random slope from the checkout to the door."
"Had a lovely lunch at Dobbies cafe. Freshly made sandwich, plenty of filling served with a lovely fresh side salad."
"Had a lovely afternoon tea today. Chef catered to my dietary needs. Food and service excellent."
"Very tasty food, nice clean, airy environment, friendly staff and good value."
"Good visit, friendly staff, lots of plant choice nice little coffee shop."
"We had afternoon tea booked for two adults and a child. We were so impressed, not only was it delicious and a great selection of cakes and sandwiches."
"Just popped in today for a light lunch. Was nicely surprised by the quality of the food."
Cons:
"Visited the cafe today and was left underwhelmed. The place was busy, granted, but tables were left uncleared and dirty."
"Visited the cafe today for the first time in around 5 years. Not much appears to have changed and we are unlikely to visit the cafe again."
"The roof above the indoor plants etc near the tills looked ready for falling down, all in all not a good experience."
"The cafe service is very slow, the outdoor seating area looks nice til you get through the door, it's just a big carport with cobwebs, dirty tables."
"Cafe continues to disappoint, better selection of cakes, more generously sliced and charged more reasonably would greatly help."
"Thought the cafe was grubby. Place where trays were available was dirty and there were dust webs in ceiling corners."
"This has to be the worst oat flat white I’ve ever had in my entire life. It’s more like dishwasher water with some oat in it."
"The food in the cafe was overpriced and bland. I’m happy to pay for quality but £7 for a toastie and 10 fries is ridiculous."
Customer Service
Pros:
"All staff were helpful and courteous."
"The staff are always happy to help. Plants always look in good health are well maintained."
"Excellent pet fish shop at the rear of the garden centre selling tanks, accessories, good quality water for your tank."
"Staff were non existent and abrupt almost angry when asked a simple question with pointing."
"We are regular customers at Dobbies York. Having a Dobbies card and having the free drinks every month."
"This is an excellent garden centre. They sell a variety of plants including house plants, vegetable patches and outdoor plants."
"Great customer service from Lee at Maidenhead Aquatics within Dobbies York."
"Omg, love this place. It has a Sainsbury in it also a cafe. It sells all kinds of thing e.g Christmas decorations/pet food & pet stuff."
Cons:
"The cafe shelves and surroundings were dirty, if I hadn't already ordered lunch for myself and family I would've left."
"Staff rude in cafe when I pointed out they were selling out of date scones, according to yesterday's date sticker on plate."
"Chap on the till means well but can’t cope - queue of 6 behind me today and two other employees on next till just watching."
"The shopping part is fine, no problem whatsoever. It's the cafe that's the concern here."
"Awful checkout service, I wanted to make sure I had the right plant and got my head angrily bitten off."
"Bought cheap. Lounger recliner for just 39.99 in sale that was French made. Also has great coffee."
"Staff were non existent and abrupt almost angry when asked a simple question with pointing."
"Unattentive staff member on the till gave a poor impression of a well stocked centre."