"Ian (the van driver) couldn't have been more helpful."
"I initially had trouble ordering from the Southwood online store, so I sent them an email and they replied straight away and helped me place my order."
"A member of staff even checked that I'd ordered the right gift."
"Southwood Garden Centre are an extremely helpful and professional company! Their customer service was second to none."
"Excellent customer service would highly recommend them."
"Excellent customer service when I rang with a query."
"The staff absolutely made mine and my wife’s day. Kind and welcoming."
Cons:
"Shame about the toilet maybe they should be checked more often."
"Sadly, I can not say the same about the staff."
"The lady on the phone she didn’t seem to be bothered by the fact she was losing a customer who spent money."
"Very disappointed with the service (angie from on line team) was very unhelpful."
"Horrid people, overheard a chap with a clipboard being nasty to what I assume are carers with several folks visiting whom have special needs."
"He was very aggressive and shouted loud."
"Watched a young man in the site forklift be extremely rude to a lady truck driver today."
Delivery & Packaging
Pros:
"Prices are good and delivery prompt."
"Brilliant Service, placed my order online and it arrived same day!"
"Delivery wasn't too long and on arrival the BBQ was really well packaged on a pallet with loads of tape for extra protection."
"We placed an order for several items, these were dispatched quickly with a confirmation email and tracking."
"Dispatched the same day and has arrived very well packed."
"Also arrived next day - Super happy with my purchase, thanks so much!"
"The next day they were dispatched, the day after that they were delivered."
Cons:
"It wasn't in stock, which was no surprise as the specific model wasn't available anywhere."
"But unfortunately due to transit and courtiers, my largest lantern was smashed in a couple of places."
"Secondly I ordered 2 candles. On the website are presented as a pair although priced individually, however different drawings and different fragrance. They sent me same design with same fragrance."
Product Quality & Selection
Pros:
"Always great quality and great prices I won't use anyone else."
"The Milton corner pergola finishes our garden off perfectly, instructions were easily followed."
"The most beautiful Christmas baubles I have ever purchased."
"The solar powered globe garden lights are great fun, they feel well made and hopefully will last."
"The actual Wind Chime itself is beautiful! Makes a gorgeous sound, and the attention to detail on the chime itself is stunning."
"They are super! Great quality, well packaged and arrived just as was stated."
"Really classy, good quality material and something just a bit different."
Cons:
"Just another garden centre, nothing outstanding here that makes it stand out from the rest other than very very inflated prices."
"The price of food not bad but overpriced for children."
"Pleased with the chairs and table but disappointed with one stool which has one leg shorter than the others which causes it to wobble."
Price & Value
Pros:
"Considering the price I paid, I am very happy with my purchase."
"They are reasonable priced & good quality."
"Cheaper than Amazon."
"At £7.99 they are a great price and excellent quality."
"Amazing quality too!!"
"The quality of it is well worth the price."
"He was reasonably priced and I was really pleased with him when he arrived."
Cons:
"The cafe was rather overpriced, but this is not unusual for a garden centre."
"I found prices to vary, so some things I thought were quite cheap/reasonably priced but others were very expensive."
"I did find it a little pricey compared with others that I regularly us."
Experience & Atmosphere
Pros:
"Kids will love it."
"Loved the Christmas displays. So much effort has gone into them."
"Overall a great place to visit."
"Visited when it was a full on Christmas shop and my children were absolutely delighted."
"Love the garden centre all year round. Warmer months for the wide range of plants and fairy garden accessories."
"Brilliant day out. The shop felt like a farmer's market, all locally sourced. Christmas stock was magical."
"We did however come near Christmas and they had a wonderful set up for the kids to visit Farther Christmas."
Cons:
"We will think twice about going again."
"Used the cafe too but not overly impressed. I ordered the chicken panini with chill sauce and a portion of fries. It was ok but i wouldn't eat there again."
"Also the service has gone down hill very fast we waited ages for our drink (coffee)."