"The customer service is excellent, fast, friendly and always willing to help."
"Always happy to help out with tight deadlines when needed."
"Customer service is second to none and we will continue to use them thanks to her efforts!"
"Our account manager Dom is always really helpful!"
"Michelle Palmer the Senior Account Manager was excellent and helped us get the tees on time."
"Sophie Smith goes above and beyond every single time."
"Jamie was a huge help - excellent communication, superb quality products, fast response every time."
Cons:
"The worst customer service I have experienced to date."
"All in all poor communication, extremely poor service, differing information depending on which department you speak to."
"Terrible service following a processing mistake by a sales consultant."
"Unfortunately when things go wrong they are not quick to resolve the issues or correct their mistakes, they ignore their clients who have been buying with them for 9 years."
"Really poor customer service. I called in to enquire about signwriting for a company van and spoke to a very clueless member of staff."
"I am deeply disappointed in the service I have received this time around from my order for 105 items in March which still hasn't been fulfilled and corrected."
"Use them by all means but don't believe the 4 week turnaround and you will receive the product at some point in the future."
Product Quality
Pros:
"The Ultimate polo shirts are excellent quality."
"The quality of their hoodies and t shirts were fabulous."
"The quality of everything we purchase is always to a high standard."
"Garments are very good quality."
"The clothing is good both in quality and value."
"Good quality clothing, the embroidery is really precise as our logo is complex."
"The quality of both embroided and printed clothing is outstanding."
Cons:
"The quality of cloth is really poor."
"Very tiny embroidery on apron seems very unprofessional."
"Although it took quite a long time to get the designs set up."
"I ordered 105 items for my adventure park business and despite ordering red hoodies with branded print on the back and front the same as our colours, I received bright blue hoodies."
Delivery & Efficiency
Pros:
"They value both time and money and deliver the goods within the deadline."
"Our orders are delivered in good time and are always correct."
"Arrive quickly."
"The order was completed especially quickly so we had our kit in time for the British Championships."
"They delivery time ended up being much quicker than expected."
"They deliver with quite short lead times."
"Their turnaround times are impressive."
Cons:
"The only downside was the delivery by TNT who were very poor and jeopardised the shirts arriving on time."
"I then hear nothing till 3rd May when I send an e-mail checking delivery will be made as requested, to be told - after discussion with managers it won't be delivered - do I want a refund?"
"So we still have a lot of hoodies that are the wrong colour for our business and still waiting for a response from customer service. Nearly 7 weeks waiting!"
Value for Money
Pros:
"All at very competitive prices."
"Xamax the best value for money."
"The products are quality and the prices are very competitive."
"The prices were very reasonable especially because of the numerous printing choices available and the superb quality of the products."
"Their prices are amazingly reasonable."
"Good value."
"Really good prices for superb products!"
Cons:
"A little more expensive than most, but well worth it."