Marks and Spencer Reviews Summary

Store Layout & Accessibility

Pros:

• "The store is situated conveniently near Car Parks in the centre of this beautiful City."
• "When you enter a M&S you could be anywhere, they all look the same to me, well lit, good walkways."
• "It carries a large amount of stock as well as having a food hall."
• "There are Escalators; Stairs & Lifts to all floors."
• "There are automatic doors at the front of the shop and lifts."
• "I would think it is wheelchair accessible as they have wide doors and lifts and there are also escalators and toilets."
• "Set over three floors, it is very spacious, accessible and well proportioned."

Cons:

• "It has multiple entrances, mainly with steps, which can be confusing for wheelchair users."
• "Confused layout caused by the footprint of the building."
• "They’ve closed some of their doors recently making it far less convenient to access for elderly people."

Customer Service

Pros:

• "We had a really helpful chap serving us yesterday in Bath."
• "A lady called Karen went above and beyond today."
• "I wanted to thank Gosia for her customer service by helping us finding the item we were looking for."
• "The staff are impeccable. They go above and beyond to help."
• "Really friendly staff, and a very well laid out store."
• "Staff friendly & helpful."
• "The fitting room staff were polite, cheerful, and helpful."

Cons:

• "The customer before me ordered oat milk latte but the cafe had no oat milk."
• "Customer service in the food department was very poor as no one seemed to want to help, as I was standing waiting to be served."
• "The staff aren't very attentive, especially around the self-service tills."
• "Too many youngsters just chatting to each other, not even aware of a queue developing."
• "Staff more interested in talking to colleagues rather than serving."
• "Poor customer service. We were here to buy a dress and in a rush. We stood in the que for a long time but the employees didn't bother to tell us where to stand."
• "Disgusted by staffs behaviour, refusing to process a very simple exchange order."

Cafe & Food Quality

Pros:

• "Nice cafe also to sit and relax with a nice piece of carrot cake to go with a pot of tea or a delicious cup of coffee."
• "To be fair the meal was very tasty and good value."
• "The Food Hall is outstanding. With Bakery & Delicatessen."
• "Simple meal, creamie spinach, dauphinoise potatoes and chicken Kiev actually tasted that bit nicer."
• "Café was good, stonebaked pizzas were great 👍."
• "The cakes were really nice to taste and nicely presented."

Cons:

• "Oh my, what a rancid-looking M&S cafe."
• "Our drinks ordered were 'Colin the Caterpillar' hot chocolate the drinks we received had no resemblance to the image on social media."
• "This cafe produced the worst jacket potato I have ever seen. It was burnt and had little filling."
• "Very disappointed yesterday 13th September. After an exceptionally long wait when I got to the till and ordered the Eggs Royale which I particularly like at Marks. I was told they had run out of eggs."
• "Went for dinner today had to wait 20 minutes for food eventually came out and wrong food wasn't what we ordered waited again and food was cold."
• "Marks and Spencers cafe, far too slow serving people and the soya latte leaves a lot to be desired."
• "Ordered cod with chips...fish was ok. Chips overdone and dry. But seriously ..no tartare sauce nor mayonnaise."

Cleanliness & Maintenance

Pros:

• "I said to the cleaner she is doing a good job."
• "The shop was neat and tidy."
• "I was very impressed how the store was so clean and the ladies toilets were very clean."
• "Good old M&S, always a great shopping experience."

Cons:

• "Popped into the M&S cafe in Bath. Dreadful...trays, cups, leftover food and associated tut everywhere."
• "In the food hall, the food is nice but the hygiene is put aside in my opinion. The tables are not very clean."
• "The serving counter was dirty with stains and crumbs and no attempt was made to clean it."
• "Tables full of dirty crockery."
• "Damaged surfaces, stained chairs, random items scattered…"
• "Very disappointed with the cleanliness, a man was taking the used pots of the tables I noticed he did seven tables didn’t clean any of them."
• "The toilets both for Men and Women stunk as they do each time we visit."

Product & Stock

Pros:

• "Compared to other M&S stores this really stands out as a great store."
• "It carries a large amount of stock as well as having a food hall."
• "The food hall is very large and comprehensively stocked."
• "Came here to buy a curling iron for my wife that was compatible with the electrical system of the UK. We still have that curling iron, so they sell quality stuff."
• "You can always trust the quality of goods from M&S but I was particularly impressed with the accessible toilets here."
• "Marks and Spencer is big grand superstore that sells great products and has good customer service."
• "Great food hall at this huge M&S department store."

Cons:

• "Very disappointed in the styles of ladies fashion as I look around the shop there is nothing that I would want to buy style, colour, fit."
• "Very limited choice of suits for my boyfriend, and just racks and racks of pretty uninspiring separates through the rest of the store."
• "Visited yesterday & was really disappointed with the range and choice of clothing."
• "Mostly overpriced because it is aimed at older people with money."
• "Surprisingly M & S Foodhall was not as upscale as anticipated."
• "Surprised that men's clothing mainly manufactured in Bangladesh, Cambodia, China and the like."

Value & Pricing

Pros:

• "To be fair the meal was very tasty and good value."
• "The rice is really good and actually at a good price per kg when you compare with healthfood shops online."

Cons:

• "I won't go there again its very expensive. The food in the cafe was expensive and horrible and not worth the money."
• "Mostly overpriced because it is aimed at older people with money."
• "Wish I’d paid for delivery!"