Sainsbury's Reviews Summary

Location & Accessibility

Pros:

• "Conveniently located nearby to town center."
• "There is easy wheelchair and pushchair access available."
• "Free parking for two hours conveniently close to the city centre..."
• "Can be a little hard to find if you're coming from the city centre, but is conveniently located fairly close along the U1 and U2 routes for students at Uni of Bath!"
• "Located very closed to Green Park Station so very convenient if you want to shop and visit their weekly market events."
• "Really good place to park and shop near to the centre of Bath."
• "Convenient and free parking lot."

Cons:

• "Parking is a problem due to work on Green Park."
• "Parking is free but only for 1.5 hours."
• "Sainsbury's Bath is good, but watch out if driving there and shopping at peak hours, it took over 30 minutes just to get out of the car park."
• "The Problem is the car parking, go even a fraction over the 1.5 hour limit and you'll get an automated fine."
• "Convenient central location but can be a nightmare to find parking for the same reason."
• "Beware!!! You only get 1.5 hrs parking time at this store!"
• "WARNING - brutal, punitive parking charges. No time to eat in Green Park Station and then do your supermarket shopping because you get fined £70 for a 10 minute overstay by ANPR cameras."

Store Layout & Stock

Pros:

• "Wow, I managed to buy a Frijj Irish Coffee Flavour, some wrigleys Extra Peppermint gum AND two packets of mature British Cheddar (with 10 slices) all in one shop!"
• "Sainsburys sell a comprehensive range of organic food, which is why I like to shop here."
• "I like the selection of produce and ready to eat meals - good variety and quality."
• "A huge store with a variety of fresh and frozen food."
• "A well sized store which is extremely well stocked, and with a wide range of products to choose from. There is a bakery, pharmacy and sushi counter as well."
• "A big supermarket in Bath, with a variety of food in stock. A free car park for two hours is available."
• "Very busy shop but always has what we need."

Cons:

• "Somewhat ironically on the coldest day of the year, snow covering parts of the car park, and yet most of the apparently functioning fridges were empty due to a refrigeration failure."
• "Cannot believe that I could only find foreign vegetables. Most now in uk season."
• "Don't go to this Sainsbury's, the shelves are never replenished and the self check-out is a joke."
• "There is an ongoing problem with the out of date products constantly, that are out of date sometimes for over a week which is unacceptable."
• "One of Baths oldest supermarkets and a very unimpressive example. Poor range for the size and not well stocked often running low on many items."
• "Also many of the self scans are out of order."
• "Some shelves are empty at evenings and especially on weekends."

Customer Service

Pros:

• "Friendly staff and minimal queues."
• "Staff are always very helpful, although it's usually very busy!"
• "Yes indeed just another Sainsbury's but what a lovely friendly cashier, Jane, makes such a difference to your shopping experience."
• "The staff are always lovely to talk to while they scan your shopping."
• "I've had some very friendly cashiers here and helpful team members who are great at helping you find specific items."
• "Almost all staff are very helpful and friendly."
• "I like shopping here staff are very friendly always on hand to help in any way."

Cons:

• "Disappointing that lady on til throwing things so quickly I couldn't pack as there was no space for bag at end to pack in!"
• "The cashier with the glasses and the face like thunder also never even said hello or goodbye was very rude and threw the bags in my direction."
• "It was yet again an ordeal to pay for the shopping. There are never enough staff to man the tills and as usual a very grumpy group of shoppers."
• "They clearly don't care about their staff or customer's."
• "The security guard seems to think this a reason someone is going to steal and followed me round the shop giving me the wrong directions to products."
• "But 2 males who claim to be managers have really upset me due to there attitudes."
• "The staff were rude and didn't allow me and my partner to get our shopping."