The Storage Team York - Self-Storage Units Reviews Summary

Customer Service

Pros:

• "Jamie and his team were incredible from start to finish."
• "Very friendly team, welcoming and attentive to our needs."
• "The service has been fantastic and I would not hesitate to recommend."
• "Staff are very friendly and knowledgeable about all the services offered."
• "Staff really friendly and helpful."
• "Everyone I have spoken to and met has been friendly, informative and knowledgeable."
• "Fantastic experience! What a brilliant service with the friendliest and most straightforward people."
• "The customer service has been impeccable too! Really personable and friendly at every single stage."

Cons:

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Facilities

Pros:

• "The facility is super clean and safe."
• "Facilities are high quality and incredibly secure."
• "The facilities - even the customer toilets - are superb."
• "Everything about the experience has been fantastic... Inside it is so clean, tidy, and brightly lit."
• "The building itself is kept in good shape."
• "The storage facilities are easy to access, clean and well lit."
• "The premises are very clean/modern."
• "The facility itself is well located, clean and super easy to use."

Cons:

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Security

Pros:

• "It’s gated and loaded with CCTV so a really safe and secure place to leave your belongings."
• "The app controlled entry is so easy to use too."
• "The security procedures in the storage lockers are very impressive."
• "The whole place is both spotlessly clean and very secure."
• "The use of technology adds to the security and accessibility of the place."
• "This to me is what makes this so unique as I have not seen anywhere else."
• "The app takes seconds to download and is so easy to use making the whole experience quick and easy."
• "The new purpose built facilities are both clean, efficient and very user friendly."

Cons:

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Staff Helpfulness

Pros:

• "Staff are always friendly and on-hand to help."
• "Staff at Go Self Storage are friendly, extremely helpful and professional."
• "Go Store Self Storage York has always been very kind and personable in helping us manage our storage room."
• "Thank you very much to Jamie and your team. We are thankful you were flexible and able to accommodate our needs."
• "The lady I dealt with at the York store (Karen) genuinely could not have been more helpful or accommodating."
• "I can not recommend Go Store Self Storage York enough. Last minute we were unsure if our move date from London to York would change and we would be stuck with no where to store all our belongings. Calling Rory with 24 hours notice, he was reassuring, helpful, knowledgeable and went above and beyond."
• "Very helpful, friendly service. Extremely clean inside and out and facilities could not be any easier to access."
• "The people at Go Store made this process very simple from start to finish."

Cons:

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Value for Money

Pros:

• "The price is great."
• "Storage prices are excellent."
• "They quickly worked out the size of container I might need."
• "They even managed to save me some money by suggesting our items would fit in a smaller unit."
• "Ultra clean storage with choice of sizes, easy access, great location, no fuss or stress involved."
• "Moving home can be incredibly stressful and anything that can help take some of the pressure away is worth every penny."
• "Go Store at Monks Cross couldn't have been more supportive."
• "Go Store provide a professional and personal service from the first enquiry through to the friendly welcome, the staff couldn’t have been more helpful and nothing was too much trouble."

Cons:

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