"They provided an outstanding service and went above and beyond."
"They were expert in keeping things safe and dismantling then reconstructing beds and sofas."
"They worked very quickly and efficiently and could not fault them and their professionalism with packing, dismantling, unpacking and assembly."
"They moved everything with care and I can’t believe how quick they managed it!"
"The team of Jake, Dan and Dave emptied our old property in no time."
Cons:
"After discovering some abysmal packing, which resulted in many smaller damages to household items..."
"Footprints on the sofa, large mirror frame damaged, scratches on oak table."
"Total damage so far approximately £800 and counting, some are vintage electronic items which although the value is not especially high are very difficult to replace like for like."
"Not entirely happy with some of the packing now I'm opening the boxes."
Customer Service
Pros:
"Everyone that I spoke to and met has been fantastic."
"The admin staff were extremely patient and helpful during my many phone calls to them, nothing was too much trouble."
"The staff were always very pleasant, helpful and willing to make changes to accommodate my storage needs."
"They introduced themselves by name at the start and were in good spirits throughout the whole experience. All my items were looked after."
"Jodie was v helpful and explained everything really clearly, made moving house a lot less stressful than I was expecting!"
"Lisa in the office was always helpful at the end of the phone."
"Great to deal with over the phone, and pleasant and very obliging in person."
Cons:
"Unfortunately despite having called them a couple of times, they never got back to me, so I've been unable to use their services."
"I have called them and queried this where they promised me a call back with an explanation and no one ever got back to me."
"When we made the 150 mile round trip again this morning the lady in the office was apologetic at first but when I raised the point that we had made the trip twice and should be on our way to London, her attitude changed..."
Value for Money
Pros:
"They were excellent value for money."
"Proving that you get what you pay for they did an excellent job."
"Worth the money and highly recommended."
"Whilst they're not the cheapest, neither are they the most expensive. Money well spent!"
"Excellent value - I can’t recommend them highly enough!!"
Cons:
"The services from McCarthys were slightly more money than other quotes, but we can now totally see why and would pay it again in a heartbeat."
"The cost was higher than other quotes, but I was happy due to the reputation of the company..."
"McCarthys....you are expensive but the team that moved me today were excellent."
"The down side of being this good is the cost of services us very high end."
Team and Staff
Pros:
"Gary and Dave, did a brilliant job today."
"Dan, Matty, Ben and Adam. They were really friendly and a great laugh."
"The three man team of Simon, Tony and Shane were polite and professional, taking care of our belongings during 3 days."
"Gary, Dave and Tim were brilliant moving all our stuff into storage."
"The guys who moved us (Dan and Dan) were awesome!! They worked so hard and were great with all our belongings."
"The trio of guys from McCarthys, Jody, Fenton and Alex were fantastic."
"The 3 gentlemen who helped us move today were fantastic and made what could have been a stressful day, very stress-free!"
Cons:
"Expensive, amatureish people. DO NOT USE!"
"I could have done without quite so many comments about how much stuff I have."