McDonald's Reviews Summary

Service

Pros:

• "Always good service, but today staff inside went above and beyond for my 5yr old grandson."
• "Staff are also quick at cleaning and clearing tables so you never have a problem getting seated."
• "Food was so fresh came out within a couple of minutes didn’t have to wait much at all. Staff were all so friendly and helpful."
• "Used table service, food came put quickly and was delivered by a friendly member of staff."
• "Nice and clean McDonald's, happy and friendly staff."
• "The young girl I asked the drink holder for was so lovely and nice, so thanks miss."
• "McDonald's have a terrific team working there but, I must highly commend 2 members in particular. Both elena and roberta are the MOST professional in their manners, politeness and attitude."

Cons:

• "Ordered using the app. Got to the restaurant and the staff were so rude and arrogant."
• "when I got my food and sat down to eat the manager did nothing but shout at the staff who were doing their best."
• "This McDonald's is run by a group of very rude staff."
• "Staff were really rude hanged up on me TWICE!"
• "The crew members answering the phone must be reprimanded and be told off for terrible and rude customer service."
• "Incredibly Rude staff, wait time of 20 minutes, told us to 'piss off'."
• "The fries were warm n rubbery and the staff had no urgency or any customer service skills."

Ordering Experience

Pros:

• "Ordering could not be easier and I like the choose the table delivery."
• "You can order ahead on the app which is really good, because it saves time ordering in store and it also pays via the app too so you can just breeze on through with minimal effort."
• "Ordered on the screens, super easy and responsive."
• "Much better restaurant now after the refit. Lots of touch screen ordering points available and the place is spotless."
• "Just visited the new refurbished McDonald's, and very nice it was. Very spacious, plenty of seating friendly staff and table service, no more standing waiting for your order, find a seat and they bring it to you."

Cons:

• "Awful experience in the building with long wait and confusing collection."
• "The usual annoying obstructive dysfunctional order screens backed up by no visible manual order counter."
• "Absolute joke, queued for 15 mins to get served as only had cash, one customer in front of me got served, then the cashier disappeared."
• "Terrible service! Took my order, gave me half of it then started serving the next customer!"
• "Waited an hour for store collection after ordering on the app."
• "The always get my order wrong 🤬, when I double check my food in the drive thru and tell the employee she made a mistake with my order, they tell me to line up again 😐"
• "When I got home I was very disappointed when looked in the bag to find out that a £3.19 Big Mac is missing, and there's no point to drive 10 min back... Customers might want to check orders before leaving the restaurant."

Food Quality

Pros:

• "Chips were salted well."
• "Had my normal and was all piping hot and tasty."
• "Food was fresh and tasty. Crispy chips for once which is rare with McDonald’s."
• "Needed a quick breakfast before a long drive, and this was a perfect fix. Super hot, crispy, hash browns and a sausage & egg muffin that was actually properly made!"

Cons:

• "Had one of the staff spill boiling on coffee on me in the drive through."
• "You can't really go wrong here good cheap grub to fill a gap, be aware of cold fillets O fish though, sent back 2 out of six as they were simply cold."
• "On my delivery the chips were stone cold, food was like warm."
• "They prepare too much fries at a time hence before it's served it gets cold."
• "Did not like it, not as nice as Lakeside, the food was so bad, cold, greasy, no sauce with meat balls, no diet drink, treacle as coffee."
• "Food OF COURSE WOULD BE COLD!!!"
• "You sent a boy on PUSH BIKE to deliver it! Drinks were spilt! Making the bag all soggy!"

Facility & Cleanliness

Pros:

• "Conveniently located on Edinburgh Way Harlow. Large outlet."
• "Definitely one of the better McDonald’s out there 😁"
• "The food was well served and the cleanliness of the restaurant impeccable."
• "Toilets are spotless and this makes a big difference from the other McDonalds in the area."
• "Nice to eat in now that it's been extended, the automated order points are great if you can work them lol."
• "Perfect for quick stop if passing or shopping near by."

Cons:

• "Worst McDonalds experience. After begrudgingly being given napkins and ketchup and being told I couldn't have cream for my espresso, my young family was treated horribly by management."
• "No I don't want flies with that!!! On a quiet mild spring day our kids were complaining about how hungry they were so we took them to McDonalds in the Harlow retail park. After getting our food I returned to our table to be confronted by a plague of flies of biblical proportions."
• "Dreadful experience. Battle to get in to park."
• "It's probably why you can find McD's rubbish in the car park."
• "Way too many flies. Need to get an insectacutor or something."
• "All MaccyD's need better parking for those of us with vans, very few vans fit under the height restrictions."