KFC Cardiff - Excelsior Road Reviews Summary

Cleanliness

Pros:

• "Spotless inside."
• "The loos are clean, the tables and booths mostly clean (I usually visit late)."
• "The staff were friendly and helpful, and the restaurant was clean."
• "Spotless inside. Really really lovely staff."

Cons:

• "Absolutely disgusting place very dirty inside they had customers cleaning there own tables with there own sanitizers, puddles of gravy left on tables which i cleaned myself asked the staff if they could clean there tables and just laughed and walked away."
• "Absolutely totally unacceptable filth. Filth left all over the floor and every table had rubbish and dried sauces on them."
• "Is there a more unclean fast food restaurant in the area? or even Cardiff? I don't think so. The Tables, Seats, and Floors were all incredibly dirty, looks like they hadn't been cleaned since the day before."
• "Dirty establishment, food on floor rubbish everywhere, the toilets were a disgrace."
• "Bins were full and overflowing and tables dirty with food."
• "Dirty horrible place we had to clean our own table as staff were not to be seen."
• "The shop needs a serious clean from a view from the drive through window."

Service

Pros:

• "Very fast service at this KFC drive thru."
• "Just been to the KFC drive through and had possibly the best customer service from and fast food outlet ever!"
• "Staff always happy and friendly and nothing is ever too much trouble."
• "The staff were polite and friendly though."
• "Worth mentioning the role of a gentleman who served us our food very professionally."
• "Great food as usual, super staff working flat out to keep up."

Cons:

• "Very slow service with cold food."
• "Waited 25 minutes for food to be brought out when complained was told by very young and rude member of staff I’ll get to it in a minute."
• "Really slow service. Been through the drive thru a few times and always having to wait to order, wait to pay and wait to collect."
• "Service here has gotten worse. Today waited 30 minutes for drive thru order and requested refund."
• "Awful service, waited 40 minutes for a basic meal for 2, staff screaming, joking about and swearing in the back and generally being incompetent."
• "Service was terrible."
• "Kfc is supposed to be a fast food chain but the truth is that I have spent up to 20 and 25 minutes waiting for my order to be delivered."

Food Quality

Pros:

• "To be fair it was tasty though."
• "Called in on Sunday 4th December. Chicken was unusually fresh except for one piece."
• "I like the fast chicken food 🍗 probably full of too much salt and stuff we can’t even pronounce but god honestly does it taste good."
• "Standard food menu. Delicious food. Served quickly."
• "Nice food always, can't sit in and eat though."
• "Food always great in the realms of fast food."
• "We took the quality of the food served here for granted it is always top quality."

Cons:

• "I visited KFC today for the first time the chips were over cooked and the bargain bucket was full of chicken legs so disappointed."
• "Took home a take away meal for 2, Food was wrong, had about 20 chips, no sauces which I asked for added to the box meals, wrong sides and wrong drinks!"
• "Wow, surprised at how small the boneless strips have become!"
• "Sadly, fries were hot but hard inside. Chicken zinger was near cold."
• "Decent food, very greasy."
• "We went to this kfc because we were hungry and ordered our food which took 30 minutes to arrive then we open our food old dry chicken and watery gravy honestly don’t go most horrible food in my life."
• "Awful food, chicken was dry and the coating wasn't very thick."

Order Accuracy

Pros:

• "You standard KFC. Ordered on the in house system so the food was very quick to come out."

Cons:

• "The blue haired manager in this place seemed more interested in talking to his mate than coming to sort out the multitude of wrong orders."
• "Went in and ordered. They got that wrong!"
• "Another meal delivered from here with items missing, this time, no bottle of water, no dipping sauce and no chicken popcorn!"
• "Most of the time they lacking something off menu so less to chose from and they're always messing up my order."
• "When the food arrived tasted awful and cold still wasn't right the drinks were wrong and the bag fell apart."
• "Used the drive through.... i did not reveive any sides and the burgers was not what they should be."
• "The food you get is KFC, it's KFC. What I cannot fathom about this branch is their inability to fill an order correctly?!"

Staff Attitude

Pros:

• "Spotless inside. Really really lovely staff. Such a much better experience than the Newport Road branch which is nearer home."
• "What a difference in staff attitude! Really regained my faith in KFC."
• "Always have friendly service here and I'm always happy to pop in."

Cons:

• "Waited 25 minutes for food to be brought out when complained was told by very young and rude member of staff I’ll get to it in a minute."
• "The blue haired manager in this place seemed more interested in talking to his mate than coming to sort out the multitude of wrong orders."
• "Went to kfc for some food after a long drive and the employee with purple hair was rude and disrespectful."
• "He still not eat at this KFC for staff that are very immature and they need an adult to guide them to hold the work."
• "Four customers walked in and walked straight back out. Will never visit this KFC again ever."
• "Awful service, waited 40 minutes for a basic meal for 2, staff screaming, joking about and swearing in the back and generally being incompetent."
• "The service here was awful! Only 1 person serving who was more interested in talking to her colleagues (Janine)."