Address: Upper Grand Arcade, Unit 86-88 St. David’s Dewi Sant, Cardiff, CF10 2EL, United Kingdom
Phone: +441923555173
Rating: 3.9
based on 182 reviews.
Food Quality
Pros:
"Food was all fresh and tasty."
"Service was beyond friendly and the food was really tasty and fresh."
"Food is freshly cooked and the flavours was lovely."
"The food is always fresh cooked perfectly to order and is always promptly ready."
"The burgers are amazing and tasty and juicy."
"The vegan crispy shallot burger was incredible."
"The food here is really delicious."
Cons:
"Food was mid didn't really enjoy anything as it was over salted and my bun was literally green."
"Disgusting food, bit into the burger which I ordered well done and it was completely raw in the middle."
"The Chicken burger was disgusting, dry and tasteless."
"Bread was soggy, onions were raw, burger was unevenly cooked."
"The chicken burger was nothing special."
"The beef burgers were too greasy and heavy compared to other brands."
"Burger small tastes like Mc donalds meat clearly frozen."
Service
Pros:
"Staff were amazing finding us a table when it was busy."
"Great customer service from Thomas N too."
"Staff are extremely helpful, pleasant and friendly."
"Staff were friendly and service was pretty quick."
"Lovely staff absolutely perfectly professional and friendly."
"Staff are friendly and the food made with care and attention."
"The staff are fast, efficient and attentive."
Cons:
"Staff seem like they can't be bothered."
"I complained to a manger a biggish lass and she was very dismissive very rude."
"I got served by a scruffy looking boy with black threeth who looked like he'd been up for days staff aren't friendly."
"Server extremely rude...seen him whisper to his co-workers 'oh my god🙄' whilst he was serving me and my daughter."
"The staff were very professional and resolved the problem promptly."
"Service to start was poor left standing at till waiting for what seemed like an eternity."
"Absolutely shocked to witness what we did yesterday in store everyone wearing gloves yippee makes everything safe does it heck."
Price and Value
Pros:
"It’s always very very expensive but definitely worth it."
"Lovely food, although quite expensive, but definitely worth the price."
"A lot of people question the price, but I can honestly say well worth it."
"For the price, I thought this really needs to be an awesome burger! I wasn't disappointed..."
"Sure it's more expensive than majority of fast food places, but its excellent."
"Also, I thought the prices were top notch for the quality of the food."
"Food is absolutely amazing, and great quality."
Cons:
"Food is way over priced for what it is, fries don't automatically come with the burgers."
"Prices are also ridiculous 33 pound for 2 people and it was a kids portion."
"4 burgers, 4 regularly fries, 3 milk shakes, 1 lemon and ice tea, and the price, couldn't believe it £64."
"£30 warranted two burgers with chips and a drink for each meal. the portion sizes were abysmal."
"Quite expensive 3 meals, 2 adults 1 child with drinks came to nearly £38!"
"Food was very tasty, but very very pricey especially for the tiny portions they offer."
"This place is MASSIVELY overpriced."
Environment and Cleanliness
Pros:
"Very cozy and nice and clean."
"The place was pretty much spotless."
"Lovely seating areas, open aspect to the shops, people watching and relaxing."
"Seating area was clean."
"Constantly have staff working to keep place immaculate."
"The venue and location are ideal. It was well laid out and neat and tidy."
"Clean location with ample seating for its location."
Cons:
"Dirty tables."
"Splintering table dangerous for youngsters."
"The seats are benches which rock if someone on the other side is playing around."
"The restaurant was a bit messy with some tables still having crumbs after previous customers and some trays not being collected for a while despite there being only about half capacity."
"Most empty tables were littered with waste from previous diners with no one actively clearing up."