McDonald's Reviews Summary

Staff and Service

Pros:

• "Service was fast and staff were professional."
• "It's a nice place, staff are very friendly and helpful usually."
• "Super-polite staff."
• "Customer service here is absolutely brilliant!"
• "Staff helpful and friendly."
• "The people who work there are very nice, and helpful."
• "Staff are friendly and really nice, food is tasty!"

Cons:

• "The staff could not deal with the demand of customers they had."
• "I tried talking to the manager who just rolled her eyes at me."
• "Slow, uninterested and filled with homeless people."
• "Staff are extremely slow in getting orders to customers."
• "Employees don't care at all about your requests or basic manners."
• "Staff can be a bit miserable, but... I got served quickly."
• "Very unpleasant staff, not a smile amongst them."

Food Quality

Pros:

• "Food fresh."
• "Fresh fast food."
• "The food arrived quickly and it was warm."
• "Food was heated and presentation expected."
• "They were freshly cooked."
• "The food is always amazing."
• "Good quality food at a cheap price."

Cons:

• "Half of the order was missing and someone who is dairy free put cheese on the burger."
• "The place is filthy, rubbish all over the floor. As for the food, it is absolutely revolting, dry, chewy and freezing cold."
• "Coke tasted like trash fizzy water."
• "Food was terrible compared to London, hot chocolate tasted like 80% water."
• "Burger was dry and stale."
• "Food is sometimes cold."
• "Cold food."

Facility Cleanliness

Pros:

• "Very clean and tidy."
• "I was pleasantly surprised with how clean and well managed it was."
• "Clean and tidy."
• "No complaints with the quality of the food."
• "It's one of the biggest McDonald's locations I've been to."
• "Good place clean and organized."
• "The staff were very friendly and we didn't wait too long for our food."

Cons:

• "The toilets were filthy."
• "The place is filthy, rubbish all over the floor."
• "Everything you touch inside is dirty and greasy."
• "Tables were filthy, no staff handling food had proper food handling attire."
• "Food left on the table, which had already attracted flies and were circling and no one to be seen."
• "Baby changing / disabled toilet smelt of urine and dirt."
• "Absolutely disgusting, bins over flowing, tables, floor and walls covered in food."

Order Accuracy

Pros:

• "Order was fully correct which I appreciated."
• "Your order comes a lot quicker when you use a screen."
• "It was also great to be able to remove items from your burger."