TGI Fridays - Teesside Reviews Summary

Service

Pros:

• "Service from Emma T was absolutely perfect hence the 5 stars, deserves a recommendation."
• "Staff were lovely though and the place looks great."
• "Other than that the service was great very friendly and helpful staff and the atmosphere was excellent."
• "Our server was very attentive and she checked before the song was sang (no spoilers)."
• "Fantastic food, Excellent Service, Polite & Caring Staff."
• "Always a really nice atmosphere in TGI Fridays, staff are welcoming and attentive."
• "Staff were friendly and approachable and speed of service was very reasonable."

Cons:

• "Our kids meals didn't arrive when asked and we had to chase them up."
• "Service was a little slow with some servers seemingly wandering around and not doing anything much despite it being very busy."
• "Shoddy service and a little bit grubby."
• "Service was shocking we sat for about 10/15 minutes and still hadn’t had a drink order placed."
• "I was at this restaurant today the service was more than poor dirty tables when I finally got the food there was a hair in it I was disgusted the manager showed little sympathy I would never go back very bad customer service."
• "Asked the waitress for bill and pay it by card... waited for 15 min to do the payment and the waitress totally forgot about us!"
• "We asked for a quieter part of the restaurant due to some of the guests having sensory issues."

Food Quality

Pros:

• "The food was delicious 😋"
• "Love the food here, sometimes it does come a bit cold but the staff quickly sort it for you."
• "The ribs and steak were to die for. Cooked to perfection."
• "The food was delicious. I had the Fridays chicken strips. The jack Daniels glaze was to die for."
• "The main course of sesame chicken strips was lovely and cooked well and the ribs were delicious."
• "Food very good, service was excellent!"
• "The food was lovely, big portions and well cooked and presented."

Cons:

• "Starter arrived I am still looking for the pulled pork topping on my so-called loaded potato skins."
• "As for my ribs they were nothing short of cremated with only 4 ribs!!"
• "The BBQ ribs I had were burnt and not 'glazed'."
• "The chips were loaded with salt, they were barely edible."
• "Ribs were very dry and considering the price I had much higher expectations so I’ve sent them back."
• "When the mains arrived they were extremely disappointing excuses of 'meals'."
• "Ordered sesame chicken and it was over cooked and dry."

Atmosphere

Pros:

• "The atmosphere is always bustling, families and friends all talking and enjoying their dining experience."
• "If it's after work dining you're after with decent food and a relaxing atmosphere you can't go wrong with this place."
• "The atmosphere was great though. we got offered free dessert but had to go bed."
• "Kids enjoyed it good little activities for them."
• "Nice relaxed environment with a menu full of delicious food to choose from."
• "We will definitely be planning trips there again soon!!"
• "Always had brilliant service, the staff are very attentive e.g. making sure you're happy, offering refills etc."

Cons:

• "I personally find it a bit noisy with competing chatter and music so not a place for a quiet or romantic night out!"
• "It was quite busy for a Tuesday night but started to quieten off after 7pm."
• "Impossible to hear yourself think, let alone have a conversation due to VERY loud music."
• "Just visited TGI Fridays Teesside park. And we were very disappointed. Fajitas weren't sizzling."
• "Music so loud I couldn't hear my partner."
• "It can be overwhelmingly loud so if you are someone who doesn't like crowded or loud places, you may want to wary of this."
• "Considering how much we spent, the atmosphere wasn't very good."

Value

Pros:

• "Got the £13 endless apps. The range was good; it's essentially a small buffet."
• "Kids eat free over half term."
• "Not cheap, but didn't break the bank either and I will happily go again."
• "Amazing food....well priced....loved it first time I've ever been over."
• "They do offers, however, that can bring the prices down to something approaching reasonable."
• "It's a bargain this government scheme."
• "Need to book up Mon Tue wed. Absolute cracking meals. Ribs a must to try. Food piping hot service 2nd to none."

Cons:

• "Overpriced from the portion sizes."
• "Prices are far too expensive these days for sub par food."
• "Some food had flavour, most seemed overcooked or watery/lack of flavour."
• "Sticky seats as well got to say it put me off my meal."
• "Too many tables so not enough room."
• "Very expensive, prices are now ridiculously expensive and portions are very small."
• "Seems expensive for what is essentially an American fast food experience."