DoubleTree by Hilton Hotel and Spa Liverpool Reviews Summary

Staff and Service

Pros:

• "All the staff members were absolutely amazing, so friendly and helpful."
• "The staff were friendly and welcoming, especially Amelia at the Reception Desk."
• "Thanks for the lovely services by the staff."
• "The staff were incredibly helpful and lovely to deal with topped off with an excellent meal in the Koukash restaurant."
• "I was greeted on arrival and the staff were friendly and attentive."
• "The service was great, all the staff were really friendly and attentive."
• "Staff were really pleasant but there were obviously some issues in communication."

Cons:

• "The bar service was very slow."
• "Spa staff were super friendly complete opposite of the reception male staff member who didn't even manage to say hi, welcome or speak until confirming which room we would be in whilst sounding painfully miserable."
• "The hotel staff - a group of functional but entirely indifferent individuals who do not care about their guests."
• "The customer service of these hotel staff is the WORST I've seen in several hotels across 32 countries visited so far."
• "Duty manager is arrogant, unhelpful and dismissive of the situation, refused us any compensation."
• "Bar is not great, staff were friendly but didn't know how to make cocktails."
• "Staff friendly if a bit slow for check-in and out."

Rooms and Cleanliness

Pros:

• "Wonderful building, spacious room and very accommodating staff and owner."
• "Bed and sheets were very comfortable."
• "The bedroom itself was clean & tidy."
• "Really lovely hotel - the room was nice and also clean."
• "The room wasn’t bad, it was generally clean and had what you needed for a short stay."
• "Rooms were lovely and clean and had a great stay."
• "Rooms a good size and very clean. Spa shower in en suite excellent."

Cons:

• "The rooms are stale, musty and dirty."
• "Rooms are tired and need investment."
• "The carpets were very old and dirty, as well as the room itself being extremely dated."
• "The room had not been cleaned properly. I found a half eaten chocolate chip cookie under the bed."
• "The room itself had started falling into disrepair."
• "Unfortunately we had quite a few issues with our room - sink completely clogged, extractor fan in the bathroom not working at all and main lights in the bedroom not working either."
• "The room was ok but the bathroom was up a tight circular stair with a broken light."

Food and Dining

Pros:

• "Breakfast had good selection of things."
• "Food in restaurant was pretty good. Breakfast was a great selection, personally liked the cakes. Poach egg cooked perfectly."
• "The breakfast was absolutely delightful."
• "Breakfast was great, a nice selection from Full cooked breakfast, to fruits, cheeses, hams, cereals and pastries."
• "Delicious breakfast buffet where a chef truly makes your egg the way you love them."
• "Food and cocktails amazing.. Veggie options limited."
• "The food in the hotel was lovely."

Cons:

• "Food is fair but expensive and slow."
• "The main meal was the worst food I’ve ever tasted not just a matter of taste it was INEDIBLE THE GRAVY TASTED LIKE WARM GREASY WATER."
• "Ordered 1 portion of chips in the afternoon after the spa and waited 45 minutes !!"
• "The food was Ok at best. There were a few nice dishes but overall it was underwhelming."
• "Steam room and sauna are average in temperature and the pool had a pouring water section which was also just cold."
• "NO fried bread at breakfast!"
• "Poor breakfast."

Spa and Facilities

Pros:

• "The fitness center is surprisingly well put together and had almost everything I needed to work off a Christmas supper."
• "We then had time in the thermal pool which was also lovely."
• "We also made use of the Spa, which is quite small, but you can have additional treatments there if you wish."
• "Spa was good the pool was freezing tho. Massage was very good."
• "Really lovely spa. Went for a massage and an hour in the spa. Really enjoyed it."
• "The spa is really undersold by the pictures on the website. The pool and hot tub are lovely and I had such a relaxing massage in the spa."
• "The Spa was wonderful on this occasion and has refurbished the lockers which is an improvement."

Cons:

• "The pool is a fallacy and is only a small spa pool costing an extra £25.00 per person per day. Not a swimming pool."
• "The spa is an Extra charge, so it's not really a Spa and Hotel."
• "Whole Hotel smelled like a swimming pool - didn't use the SPA."
• "Spa was below average, as was the room and hotel in general."
• "If I could rate the spa separately I would say don't bother."
• "Pool was £25 to use which I thought was really disappointing and overpriced just to use a pool."
• "Spa facilities were poor and broken."

Value and Pricing

Pros:

• "Great value - I can't recommend enough."
• "Parked across the road at Victoria Car Park, £13 for 24hrs, thought that was really good and fair priced."
• "Ideal to be in the centre of Liverpool. Close to everything you need and a £12 for 24 hours car park."

Cons:

• "Over-priced for a very tired, mediocre room."
• "We payed over £170 for the second night of our stay and feel completely ripped off."
• "Very very very MID and not worth the money whatsoever."
• "The room we stayed in was rather overpriced for an average sized hotel room."
• "Payed 400 euros a night and had a service of a 2-star hotel."
• "Nowhere near worth the money, book somewhere else."
• "We paid nearly £200 for our room and I’ve not had a decent sleep in the slightest so I’ll be raising it with staff on check out."