Linley & Simpson Estate & Letting Agents - Leeds City Centre Reviews Summary

Agent Professionalism and Responsiveness

Pros:

• "His professionalism and charismatic character makes him stand out!"
• "She answered all our questions quickly, even after the viewing, and was very helpful."
• "Amina was amazing from start to finish! I was fairly stressed with the short time frame I had to move, but she reassured me by showing me alternative apartments and I’ve managed to find one that I love!"
• "Amina was super helpful and communicative and helped us get the most amazing flat!"
• "Spencer clearly put a lot of thought into property choices for us based on our initial requests - he was friendly, professional, and helped us secure the apartment we wanted."
• "She was extremely communicative and easy to reach to answer any questions."
• "The customer service by Freddie was top notch right from the first call to arranging the viewing and attending the viewing"

Cons:

• "I had a bad experience with Karen, who was very unprofessional."
• "They were dishonest and greedy, and I understand why estate agents have a poor reputation."
• "We had one hiccup where there were a lot of delays and miscommunications getting us a replacement garage fob that left us without access to our car for multiple weeks."
• "Worst experience with L&S Leeds Lettings team. They arranged a viewing date one month from the date of enquiry, and when I arrived at the property location on the viewing date in a very bad weather, they told me that the 2 bed property I booked a viewing for is not for families but for students only."
• "They also deducted a lot of money from my deposit for some minor dust issues."
• "I'd not bother dealing with such unprofessional letting agents again."

Efficiency and Speed of Service

Pros:

• "From calling to viewing to applying and to succeeding in my application, it took 6 days! Absolutely great!"
• "Having a very small period of time to find a flat, Linley & Simpson did a great job finding my new home with a flawless and a friendly experience."
• "The support from the team was incredible! Within just 10 days, they helped me secure a rental property."
• "The evaluation upon my move out was very quick (done only 1 working day after me returning my keys) and within 2-3 days I have my full deposit back."
• "The whole process was straight forward and stress free."
• "Throughout my rental search, I haven't come across a more easy and friendly process as I have with Amina at Linley and Simpson city centre."
• "Excellent experience with the Linley&Simpson. Thanks for Sebastian and Tom's kind help, which made the whole process very smoothly and straightforward."

Cons:

• "We had one hiccup where there were a lot of delays and miscommunications getting us a replacement garage fob that left us without access to our car for multiple weeks."

Customer Service and Support

Pros:

• "The Rentals team (Ed S & Holly S) have been excellent."
• "Absolutely brilliant customer service from L&S Leeds City Centre."
• "Amazing service from Linley and Simpson! Super helpful, quick to respond, always available for questions."
• "Very responsible staff. I am really happy for the timely support they have constantly provided me with."
• "I appreciate the speed and quality of responses from Alix which provided me with an excellent level of reassurance."
• "Great service from Linley and Simpson for a smooth transition of tenants at our property."
• "I'd recommend L&S to anyone, as they took their time to know our about situation, are responsive, and don't make you feel alienated while viewing properties."

Cons:

• "They were dishonest and greedy, and I understand why estate agents have a poor reputation."
• "Worst experience with L&S Leeds Lettings team. They arranged a viewing date one month from the date of enquiry, and when I arrived at the property location on the viewing date in a very bad weather, they told me that the 2 bed property I booked a viewing for is not for families but for students only."
• "I'd not bother dealing with such unprofessional letting agents again."