KFC Swindon Leisure - Greenbridge Retail Park Reviews Summary

Service

Pros:

• "Always had quick service and the staff have been friendly and helpful."
• "Service was excellent despite being extremely busy with drive through and delivery orders."
• "I’ve been here about 3 or 4 times and i’ve always gotten my food super fast."
• "Fast service."
• "I ordered via Uber eats that's why the service get 5 stars cause he was hear within 15 mins."

Cons:

• "Poor service, waited 5mins at the counter with 6 staff members behind till ignoring me."
• "Terrible service! Literally non at all other than dumping my order on the desk."
• "Absolutely revolted ... the way they treat their uber Drivers is worse than dreadful."
• "The staff are miserable, unhelpful, and lack basic customer service skills."
• "The young man that served us was too busy talking about his personal life with his colleagues than to serve a paying customer."
• "The person taking my order was rude we asked for the street wise box for my daughter and asked which ones they had and she gave me 2 options and she was very rude when I was ordering it."
• "The staff was miserable and rude."

Food Quality

Pros:

• "Chicken good as usual - it's KFC!"
• "The rice box sold here is as usual very good the drinks nice and cold."
• "Food was great as usual."
• "Freshly cooked KFC chicken."
• "Absolutely delicious bucket of boneless chicken 10 pieces for £4.99p can't go wrong yummy 😋."

Cons:

• "Ordered food at about 5pm today... Chips were cold and definitely not fresh. Chicken coating was soggy and very little flavour."
• "Gravy thin and tasteless, chips greasy, zinger tasteless and fatty."
• "Probably the most disgusting meal we have ever had from KFC."
• "Chicken in my zinger burger was odd....texture not like chicken...it was hard and rubbery....fries stone cold."
• "The food was very cold. Ordered 14 hot wings and only received 2."
• "The chicken was, both oily and dry, odd though that sounds."
• "The food is dripping with oil, the chips are soggy and you can literally squeeze oil of the bucket chicken."

Cleanliness

Pros:

• "This seems like a very nice KFC☺️."
• "The restaurant area was clean and tidy."
• "Clean eating area."

Cons:

• "Women's toilets out of service."
• "Food was good but the men’s and women’s/disabled toilet was absolutely disgusting."
• "The ladies/disabled toilet is disgusting not been cleaned in months if not at all this year!!"
• "Toilets stank and needed a good clean."
• "Very dirty dining area and toilet."
• "The toilets stink the stench of warm stale urine is truly disgusting."
• "Men's toilets possibly the worst I have ever smelt."

Order Accuracy

Pros:

• "I usually get take away rather than dine in here. Have never had an issue."

Cons:

• "This KFC is the worst branch I have every visited it’s not the 1st time that I am missing on part of the order on drive thru."
• "Half of the order did not come, just got the burgers, no wraps was in it."
• "Tastes as it should but hit or miss if you're going to get what you ordered on the drive thru."
• "Asked for specific pieces of chicken. Got home and all I was given was wings!"
• "4 out of 5 times whether I pick up food or Uber it they don’t give me what I have ordered."
• "Didn’t get half of what I paid for."
• "Every single time my family have chosen to go here for dinner, there's always been something wrong with our order."