Address: Pedders Wy, Ashton-on-Ribble, Preston PR2 2TX, United Kingdom
Phone: +441772733591
Rating: 3.8
based on 246 reviews.
Staff and Service
Pros:
"The table service was best I've had at a McDonald's."
"Everyone makes mistakes but to rectify the mistake and go above and beyond is really much appreciated, thanks Ellie."
"Service was great, with food presented quickly after ordering from the kiosk-screen."
"The food was served quick and the staff members were very friendly and helpful, sharing smiles every time to everyone."
"Not once have I had to put up with a messed up order, the staff here care - and it shows."
"Staff very good and making it covid safe. Slick table service and clean tables."
"Nice and polite staff. I was approached by a staff member when taking my litter to a bin who took my tray from me, got rid of my rubbish for me and gave me advice on how to get a burger and a drink for less than 2 quid."
Cons:
"Staff didn't really care... he wiped it with a dry cloth that looked like it needed binning."
"Never order delivery from this McDonald's. It's quite possibly the worst place for deliveries I've ever ordered from."
"This is the worst McDonalds in the world, The staff just do not care and have the WORST customer service I have ever seen in 48 Years."
"Absolutely dreadful service."
"Terrible service. 11:15am drive-thru for a double cheeseburger and fries no queue and told to drive around the front to wait for my food."
"The organisation is terrible and the management just don’t care."
"This many mistakes shouldn't be possible."
Cleanliness and Maintenance
Pros:
"Spotlessly clean, good outdoor 'Play Area' and lot's of table space."
"With a very wide parking area, this place is very clean, inside and outside."
"The staff at Riversway are welcoming and the restaurant is clean."
"Always very clean and tidy."
"Clean. Staff attentive. Food is very nice indeed. As for atmosphere it is ok music not for loud."
"The restaurant was busy and kept very clean, with staff clearing tables and cleaning them when customers left."
"The outside is very clean and tidy though."
Cons:
"Filthy tables full of rubbish. Nothing was cleared from any table during the hour we were here and there was food/grime on every table and under most too."
"No one in that time came out to clean tables which had food on and sweep the floor full of litter."
"Disgusting restaurant, tables were shocking."
"The tables were filthy, I don't just mean a little bit of rubbish, I mean they were proper filthy with grime and grease."
"I was very disappointed with the cleanliness of this restaurant. Half of the seating area was closed for cleaning, the other half was filthy."
"Tables outside wer all quite dirty even though there where no ine using them hense the 3 star."
"The wind off the docks obviously deters the Common or Garden chav/Ned's from congregation."
Food Quality and Order Accuracy
Pros:
"But vegan dippers were nice, my son enjoyed his meal thoroughly."
"Classic burger is very good. Looks good, tastes even better and even the lettuce was fresh and crispy."
"Food was fresh and hot (always a good sign)."
"First time using self service, and found it to be easy to manage (and my son says the hash browns are delicious)."
"Food was hot and fresh (obviously not been sat under a heat lamp for ages)."
"Food was fresh and hot which is a plus."
"A really good franchise restaurant experience."
Cons:
"Every single time I order from here they without fail miss something from my order or get my order completely wrong, bags are always sealed."
"The chips were undercooked too."
"Always without fail they get my food wrong always waiting at the fast forward window or parked out front so then its cold when I get it!!"
"Food is very bland compared to the other 2 major fast food joints. On a plus side they have lobby staff who keep the place clean."
"Went for daughters 7th birthday tea (her choice) ordered via the new machines and they brought a half made up order, most missing! burgers were cold by time rest came."
"Ordered an Chicago stack it was cold and looked gust like a Big Mac, chips were cold."
"When the food does eventually arrive it’s invariably cold."
Service Efficiency and Wait Times
Pros:
"On arrival, there was around 40 cars in the drive through and roughly 20 people inside... we received our food 15mins after ordering."
"Long queues but service was a bit fast so didn't have to wait for too long."
"The queue is always massive here but they are really fast and you get through quicker than at some smaller quieter places."
"Drive through was really quick."
"Great service, just order on screen and sit in the zone area you choose."
"Much quicker service inside."
"Order prepared swiftly and accurately."
Cons:
"Then they made me wait at the next window for a further minimum 15 minutes."
"We waited over 20 mins before I went in to ask where our food was."
"Drive through is the worst i’ve ever experienced... Over 10-15 mins sometimes for very basic and simple orders!"
"Waited round the front with 10 other cars for 20 minutes."
"Utterly abysmal service, just took 10 minutes to get a coffee in the drive-thru."
"After waiting to be served for over half an hour with no attempt made on their part, we had to go in and ask them to remake it."
"Placed order at 5 past 5 last nyt the wait was ridiculous about 30 mins as milkshake mix was being changed."