Address: 2 Prenton Way, Birkenhead, Prenton CH43 3EB, United Kingdom
Phone: +441516080789
Rating: 3.6
based on 149 reviews.
Food Quality
Pros:
"Food- yes it’s fast food, but always is hot & actually decent"
"I normally come from Birkenhead to this McDonald’s because they are always quicker, the food is always hot & staff are very welcoming."
"Very nice chicken wrap, burgers and fries. Lovely toy as well."
"We go to this Maccies instead of the other one up the road because you always get hot food here."
"Quick and all food was hot."
"What can I say? It's a Macdonald's. You know what you're getting."
"Food bit of a shame they close upstairs at 6pm when it's busy and you have to sit in the freezing cold downstairs to be told they can't turn off the ac."
"This place is useless and seems to employ people who can confuse a simple order of 3 items for 1 item!!"
Cons:
"Foid tastes weird here."
"food was cold, fries tasted like refried cardboard."
"Spent over £20 for food that’s hours old, stale, tastes very bad."
"Went last night. McCrispy was awful and as you can see there wasn’t much care put into making it."
"Ordered a delivery from this McDonald’s the other day, took 2 hours to turn up and when it did half of it was missing and the other half was ice cold."
"The worst McDonalds I’ve ever had! The chicken nuggets were cold and like rubber, my hot chocolate was also cold."
"Chips cold. Ask for no tomato on burger. And there was a tomato on it."
"Cold fries no dip for the mozzarella dippers flat sprite and a burger that looked like it had been thrown in the box from across the room."
Customer Service
Pros:
"Staff- so friendly and hardworking."
"Staff helpful and were brushing and cleaning throughout the visit, our table was clean and as soon as a table became available the staff were quick to clean each table."
"Staff are polite, friendly and talk to you."
"Huge thank you to Maccies - My 12 year old lad decided to go on a bike adventure but got lost and then it was getting dark. He knew how to get to McDonalds and they were lovely with him."
"Got served by a nice lad called Callum, he really catered to my needs and went the extra mile for everything that I need."
"The service is very good. Used several times now and the quality of food is great."
"An employee from your franchise decided to slam the halloumi fries on the table and made a sly comment when we had been waiting a very long time for the food."
"Staff on their break in the customer outside seating area making us feel uncomfortable always looking over at us."
Cons:
"Music is so loud here I'm sure the 18 year old staff think it's a night club. Absolutely awful atmosphere. Staff are rude."
"No apology & then I was sent off to wait in bay parking for my order."
"We went to the restaurant to complain, they gave us the missing items but wouldn't replace the now stone cold burgers and fries."
"Ordered a McDelivery - it arrived missing 2 items and one wasn't customised."
"Had to throw my coffee away last week,it was just brown water."
"The staff literally opened her mask and BURPED in her collegues face, where they where serving me food."
"The manager of this Macdonal’s is so rude to the young Staff members. He through the food into the face of the young staff members."
"Terrible place, 24hr It is meant to be open,Always shut on Saturday around 3 am for an hr or so while they all sit outside smoking."
Order Accuracy
Pros:
"Prenton McD's is the one to go to. Staff friendly, quick even when busy. Even when they ask you to park round the front, the food usually arrives moment's after."
"Get the McDonald's app. You'll save a fortune I'm always picking up free coffees or cheap meals."
"I got my ordered delivered via uber and 1 of the drivers left a big with half our order so I contacted McDonald's and 2 lovely girls went above and beyond to help us get our missing order."
"New build McDonald's, nice and clean. Table service was really fast and staff were pleasant."
"The service is very good. Used several times now and the quality of food is great."
"We choose this specific branch because our closest one gets orders wrong 90% of the time. However this location hasnt yet to dondate and has always been smooth and problem free service."
"At drive through at 2am, manager picked up on the fact I was about to be handed warm chips rather than hot and made them again."
"Standard McDonald's, you know what you're going to get but staff here are really good and they sure know how to quickly burn through a long drive-in queue."
Cons:
"drivethrough ...typically they got the order wrong, food was cold."
"Mcfurrys only half full. Half am order arrived at the table."
"Ordered through their app and when we received it, half of it was missing."
"Ordered a mc chicken sandwich meal for my daughter... the chicken sandwich has no chicken on it, just the lettuce and mayo!"
"Ordered my food and it came with about 5 items missing."
"After already visiting the McDonalds T Bidston to find out half their breakfast items were missing after a 15 minute wait in the long queues."
"The problem with the drive thru is that there's no rubbish bins accessible from the drivers window."
"These lot get the order wrong most of the time, shocking attitude from some of them, especially the tall lanky male clown, how hard can it be leaving cheese of a burger."