Jacksons Tooting Estate Agents Reviews Summary

Agent Professionalism

Pros:

• "Thomas and his team were professional, knowledgeable, and always willing to go the extra mile."
• "Found Rhea and the rest of the team to be very professional with great knowledge of the areas we were looking and good knowledge of the housing stock they were selling."
• "Jacksons was a great choice of estate agent to sell our flat with, Tom provided an excellent service."
• "I would definitely recommend working with Jordan if you're looking for a flat to rent."
• "Nikkyl guided me through making an offer, being very open & honest about everything that was going on."
• "Emanuel looked after me during my property search, he is an absolute gentleman and has great energy to be around."
• "Luca, the sales agent who showed me around was very knowledgeable and engaging, without putting pressure on me."

Cons:

• "I would not recommend this agency if you are looking for someone polite and professional."
• "Despite raining complaints down on them at all seniority levels, they take no action to amend their rude and harassing ways."
• "They also misgendered me and my husband and mistitled us and we have still not received an apology."
• "These people are among the rudest and unprofessional estate agents I have ever seen."

Communication and Responsiveness

Pros:

• "Rhea has been very responsive and on top of everything throughout the entire process."
• "She was professional, friendly and always quick to respond to any questions we had."
• "Once a buyer had been secured, they were always really responsive and did everything they could to keep things progressing smoothly to exchange and completion."
• "He has been very responsive to our queries and has been a pleasure to communicate with."
• "He always answered my queries very quickly and always kept me in the loop."
• "Loren was very responsive and helpful in finding a house for us to rent."
• "The quick response to emails/questions was much appreciated especially as I do not live in the UK."

Cons:

• "Jacksons scheduled viewings without informing us at least twice at times where we specifically told them not to."
• "They treat tenants horribly, don't have a clue about property law, never respond whilst demanding immediate email responses and never apologise for wasting their time."
• "I wonder how they manage to sell anything if they can't even schedule viewings?"
• "When popping in for viewings (for which they often do not notify us tenants as per the legal requirements), they do not even greet."

Customer Service

Pros:

• "Jordan has been very helpful all throughout. He hasn't been reluctant to reach out to us about viewing new properties!"
• "Peter James was absolutely brilliant. He really took the time to talk to me about what I was looking for, what to expect and how the process plays out."
• "Jordan has been so proactive listening and really going through the details to ensure all of our many wants and needs are met in a professional and friendly manor."
• "The agents are very professional, supportive and friendly."
• "Jordan has been incredibly helpful and generous so far in helping our process of renting a flat, couldn’t thank him enough! Great communication to keep us in the loop with everything happening at all times."
• "Customer care and 5* service is clearly at the forefront of what they do, making sure to be available at any given point both in person and on the phone it’s rare to be waiting on an answer more than an hour!"
• "Sophie was extremely dedicated to my case, responding straight away at all hours of the day."

Cons:

• "All in all, a very frustrating experience."
• "One area of caution is to be attentive to all details of the properties before agreeing to that property. There are a lot of T&Cs you don’t initially pick up on."