Address: Unit 4, Houndstone Retail Park, Western Ave, Yeovil BA22 8YQ, United Kingdom
Rating: 4.4
based on 158 reviews.
Customer Service
Pros:
"Absolutely brilliant service, we couldn't put up a cycle carrier. Went in and told them we are having problems."
"Very helpful and friendly staff, good social distancing measures and they make sure its not too crowded inside."
"Always have a pleasant experience everytime I go, I'm not always the easiest customer I have many questions about products as I'm a bit of a newbie when it comes to DIY car parts but they are always happy to help and inform best/correct product's for the task in hand."
"Paul was amazing! He did a fabulous job helping choose and then he installed my new car radio."
"Thank you Halfords for the excellent friendly service you provide and for making good on a mistake."
"The gentleman at the counter was knowledable and informative."
"Excellent service from a young mechanic at Yeovil Halfords."
Cons:
"I'm putting in a complaint here as I feel very undermined and whoever I spoke to was either having a bad day or hated women asking questions and knowing what she was talking about."
"If you place an order and it happens they have no stock, your order is cancelled with no explanation."
"Ripped me off. I went in and asked for a single headlight to be replaced, they replaced both headlights amounting to more than double the cost of what I actually needed."
"Well I have been using Halfords for many years and I have to say my last experience with them has put me off reusing them again! Staff not very helpful and friendly at the till it seemed like an effort to serve me!!!!"
"Went into to buy at satnav. All behind glass and god forbid you want to buy one, you can't see them to pick up, so we look for someone who might work there, no-one, so we ask at the till, still no one comes to serve you."
"Always a little frustrating this place - their till and cashier at the front of the shop has a long queue yet the tills/cashiers at the rear of the shop won't accept items that are not from their 'department'."
"The sale advisor on the Sunday was miserable, clearly hates his job and snapped out my boy for touching a bike."
Product Availability and Pricing
Pros:
"Found item I wanted on the website and used a discount voucher to purchase it, making the price very competitive."
"Reserve and collect worked faultlessly as well."
"Doing the social distancing well. Very helpful staff and everything I wanted in stock and at a great price."
"With my £10 voucher my total cost qas £7.50."
"Good quality products purchased at a good price."
"All this at a very reasonable cost."
"Halfords good service and the brake discs and pads for my RAV4 beat euro parts prices."
Cons:
"Gave up and bought online from Amazon for £42 cheaper and it's being delivered tomorrow."
"Total rip off picked up a car battery marked up as £113 on the shelf, when I got to the counter I was charged £143."
"As expect staff extremely helpful unfortunately like a lot of other stores halfords have no hike their prices 26 next end in about 30% more expensive than anyone else for the same."
"Looking at my e-receipt back home, I notice that the price on the shelf for some goods did not match the price on the receipt - my decision to buy may have been different and I do feel I have been overcharged."
"Wanted to buy certain model of bicycle, which is on display, when asked member of staff, willing to buy that bicycle, staff member replied 'we don't have them in stock, that one is on display only, if I want one, it is 10 days waiting time.'"
"Ordered a car seat to collect as it said it was in stock in store, went down to the store and was told that someone had input the display car seat as available stock so it wasn't available."
"Halfords are kind of like the B & M of car stuff, only more pricey."
Store Experience
Pros:
"With the strictly enforced human contraflow system, you've no choice but to explore all possible isles, ergo you can not miss that particular subwoofer or fake BMW badge for your MK3 golf."
"Well set out store, easy to find what I wanted."
"First visit Ian was very helpful, and I felt confident to go back after doing some research."
"Overall I've really enjoyed the experience at the Yeovil store."
"Staff were really friendly, served me straight away, and found my order which was waiting for me."
"My recent visit to Yeovil Halfords store was a good and positive experience, the staff were friendly, knowledgeable of products I asked about and plenty of stock in store and at a good price, social distance was adhered to which is very important."